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Returns and Exchanges
Return Policy
PUMA and eBay are committed to your happiness; we offer FREE RETURNS for customers in the continental U.S., Alaska, and Hawaii. You may return any PUMA products in their original, unused condition for a full refund of the merchandise value. We will gladly accept your return 30 days of date of delivery. Returns must include the original, completed Packing List Form.

You can return items by initiating a return on your eBay transactions where you will click "Return this item;" you'll then select the reason for the return. Once the return has been approved, our customer service team will email the return label to you directly. You'll then print the return label and ship the item back. Please allow 10-14 business days for your return to be processed.

Unfortunately, we are not able to offer free returns to customers from the U.S. territories (such as Puerto Rico) and military APO/FPO addresses at this time. Customers in these locations should return using a carrier of your choice to:

PUMA Returns Department
19688 Van Ness Avenue
Torrance, CA 90501

We recommend using an insured and traceable delivery method. PUMA is not responsible for any returns lost in transit.

If you have any questions or concerns regarding a return, please email us by Clicking Here or via "Ask Seller a question" and we will respond within 24-48 hours.

Exchange Policy
Please return your item for a full refund and place a new order on PUMA's eBay store.

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