POLICIES & TERMS---------READ BE
POLICIES & TERMS---------READ BEFORE
We reserve the
right to end a listing at any time and to sell the item offline
All of our
listed items for "pick up only" are to be picked up at our Waterbury, CT facility by appointment only
||MONDAY - FRIDAY 9am-5pm
All Communications and Shipping is done during these business hours only
are CLOSED on major holidays, Saturdays & Sundays
- Payment is expected within 5 days of
- All payments for items to be shipped are to be via Paypal only,
unless previous arrangements are made.
- We accept Paypal payments from and
we only ship to the address listed in the payment - no alternate
addresses and no alteration of the shipping address after payment is
- Send PayPal payments to us through
the ebay checkout ONLY. According to ebay rules we cannot publish
our email address here.
- In some instances, when an item is
available for pick up at our  Waterbury, CT
location , buyers who pick up items store may use credit cards or
pay cash here.
TC's Pawn Company
Waterbury, CT 06704
- We can not accept credit cards over
- Items listed for "pick-up only" must be paid for in our store
with either cash or credit card only
note: If you pay with Paypal and then need to
change your address for any reason from the Paypal confirmed address
originally provided, you MUST make a
completely new payment before we can reverse the initial payment or
a 10-15% fee will be assessed. There are no exceptions.
- Our feedback system is automated to leave fbk whenever it is
left for us.
- All purchases in
Connecticut are subject to a 6.35% sales tax.
purchases paid for via Paypal by non-CT residents outside of CT
and picked up are required to pay the sales tax.
- All purchases
picked up and paid for in our store are subject to the sales tax.
There are no exceptions to this; this is CT State Law.
- We attempt to
keep shipping rates competitive and at a minimum, but we do attach a
nominal handling/packing charge to our shipments, so shipping fees
are slightly higher than "actual shipping costs." This small
fee is already included in the Shipping fee we require for any item.
- Some items have a higher s/h because we may
add the cost of shipping insurance, which is mandatory when listed
as such - this is stated in the listing.
ALL ITEMS ARE SHIPPED MONDAY-FRIDAY ONLY
All items are inspected thoroughly before listing and shipping to be
verified that they are as described here. All outgoing packages are
inspected thoroughly before shipping to assure that they are packed
according to USPS and UPS shipping guidelines.
- We ship domestically via USPS and UPS, at
- We usually ship
on Monday - Fridays, and will generally ship an item within one
business day following receipt of payment. Larger/bulkier
items may take slightly longer.
- Holidays of any
type can impact shipping time; please be patient.
- Some items may
be shipped in their original containers/boxes and have markings,
tape, stickers, etc... on them.
- Special shipping
options may be available by request (if communicated and
agreed upon prior to bidding) at an additional cost,
including special packaging or extra care for gifts.
All parcels are packed with care to conform with USPS and UPS
shipping guidelines and suggestions. We cannot be held responsible
for a lost or damaged item.
Insurance is not required by us, but can ensure the replacement of a
lost or damaged item. It is the Buyer's responsibility to pursue
insurance claims. We will provide tracking/ insurance identification
numbers when necessary, but we are not responsible for the outcome
of insurance claims whatsoever. We highly recommend shipping
insurance for expensive or rare items.
- Items can be picked up and will have no s/h
fee - if prior arrangements are made.
- All pick up items must be picked up by
appointments made two days in advance. For cars, motorcycles,
and other such titled items, pick ups can be scheduled for Mon-Fri
12 Noon - 6pm EST only, excluding major holidays. Other
pickups can be scheduled for Mon-Fri 10-4, excluding major holidays.
In most instances.
DO NOT send us your phone number or other contact information via
Please DO NOT ask us to negotiate or complete
a sale OFF eBay. Both are Violations of eBay's Rules.
prefer to complete all eBay sales through eBay for everyone's
Protection. Thank you.
Please note: when you receive a
shipping notice from Paypal, the item will be picked up by the USPS
or UPS usually within 1 business day.
- There is
no "real time" tracking offered by the Post Office, only Delivery
Confirmation, so please do not expect to be able to track your
package's delivery progress if shipped via the US Postal Service.
You may or may not be able to do so.
- UPS does offer
tracking and if an item ships via UPS, you will receive a tracking
number automatically when the item ships.
Refunds & Returns
- We are in full
compliance and cooperate with all legal authorities in determining
the legitimacy of all the previously owned mechandise that we sell.
- Pictures may be
representative of the item and not the "actual" item offered for
sale; such is especially the case with "stock" photos. Box art,
manufacturer design and such may vary.
- Pictures may have "gloss," reflections, glare, be slightly
off-color, etc... as a result of lighting and such and may alter the
"look" of the item as photographed.
Some packaging may
have shelf wear or minor damage from storage/transport - not
affecting the items within.
Some packaging may be
opened for inspection. Items listed as "sealed' are still
sealed. We do remove our security tags and this may
affect some packages (small cuts, etc...)
We are not experts and
product specs may be unintentionally inaccurate, buyer should
research with manufacturer before bidding - no returns for
errors of this nature. If you bid, you are entering into a
legally binding contract and you agree to our terms.
- Unless otherwise
stated in the individual listing, all items are sold "as is - all
- Any and ALL items listed for
parts/repairs are non-returnable & non-refundable under ANY
- Any and ALL items picked up are
non-returnable & non-refundable under ANY circumstances - please
inspect your item before leaving the store.
- Buyer must provide a
government-issued photo ID for pick-up items to verify identity.
- In rare instances
where we have made an error, we will
most likely allow a return. In such cases:
- Requests for a refund must be
made within 24 hours of delivery/receipt of the item;
- If an item is shipped SEALED, it
must be returned SEALED;
- If used or not sealed when
shipped, item must be returned in the same condition it left our
- Item must be returned using the
same shipping method/services we used to ship it;
- In cases where we make a mistake
and agree beforehand, return shipping will be at our expense.
Otherwise, the buyer is responsible for return shipping costs);
- In cases were we have not made a
mistake or do not agree beforehand, refunds will not include any
- In cases were we have not made a
mistake, returns or purchase cancellations are subject to a
10-15% restocking fee;
- Items damaged during shipping
are NOT eligible for return (In such cases, if shipping
insurance has been purchased by the Buyer, we will assist with
filing an insurance claim, but we are not responsible for the
outcome of such a claim;
- In any case, refunds (if any)
will be paid via company check or PayPal at our discretion;
- Finally, all cases are taken
care of on an individual basis, so it's difficult to list all
terms, so these may vary according to the specifics of the
individual transaction to be fair to all parties involved.
- We do not offer any warranty,
expressed or implied. All sales are "as is" and final.
- Manufacturer warranty offers, if
any, are at the discretion of the manufacturer. We are not an
authorized dealer. We are a reseller. Some manufacturers
will honor warranties for items purchased through ebay, others will
not. If you have a problem with an item, you will need to
contact the manufacturer under any warranty they may offer.
Special Policies for our International
Please take note of the
following special policies regarding International sales:
- We cannot lie or misrepresent on US Customs shipping documents
so that you can avoid any import taxes in your country, as it would
be illegal to do so. Please do not ask us to do so. The value and
transaction type are correctly identified for shipping.
- International purchases may require additional processing time,
especially those which need to be manually taken to the Post Office;
we do that twice a week at our discretion.
- We are not responsible for any import taxes that your country
may require. Import duties, taxes and charges are
not included in the item price or
shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what
these additional costs will be prior to bidding/buying. These
charges are normally collected by the delivering freight (shipping)
company or when you pick the item up – do not confuse them for
additional shipping charges.
- Internationally shipping takes longer than
domestic shipping; it may even take longer than normal international
shipping. Sometimes packages are held in Customs for a variety in
lengths of time. We cannot control this and are not responsible for
transit times. Please be patient.
- Please note: any electrically powered items
(unless otherwise stated in the individual listing) are made for us
in the USA on USA voltage. We do not provide any sort of
adapter or converter. That is the buyer's responsibility to be
aware of this before bidding/buying.
- Please message
us with questions or concerns prior to bidding.
- Our eBay office hours are Monday -
Friday 9am-5pm EST - these are our business hours. ALL
communications will take place during these hours only, we apologize
that we may not be able to answer all communications immediately.
We are closed Saturday & Sunday and all major U.S. Holidays.
- Phone: Not availeble per ebay rules
We can not supply our email address here, according to ebay
rules. PLEASE use the eBay Message system
for all communication when possible.
- Please be patient.
- Please use the ebay message center to communicate with
us. Messages sent via regular email may be blocked by our spam
filters and you may never receive a reply - this is not our fault,
but can be the result of communicating outside of ebay.
- In all communication, please
provide your full name, address, item name/number, date/method paid
or delays may result.
- Please note, if you call our store
and one of our eBay reps are unavailable, it's unlikely anyone can
help you as eBay sales are a completely different department from
our Store. You will have to leave a message. Please be
CONFIDENCE - Some of this information may be repeated.