We want you to be completely happy with your purchase from Sweetwater Sound. If you are not satisfied with any product, you may return it for a refund of the purchase price within a fair amount of time from the shipping date (30 days or so). If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund. Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides, etc.), show no signs of wear or use, and include a Return Authorization number or be subject to a restocking fee. Products like software, speakers, tubes, personal items (such as in-ear monitors, etc), and items which are not normally stocked ("Special Orders", discontinued products, close-outs, used products, etc.) are not returnable.