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  • 5 Star Customer Service
Shipping & Payment
Thank you for bidding on my auction. I will be shipping your item out as soon as payment is received through either paypal or money order/cashiers check. If you have any questions please feel free to e-mail me. Thank you for your business.
  

Alice in Stitches Store Policies

5 STAR CUSTOMER SERVICE

Alice in Stitches specializes in quilting, knitting and needlework patterns and supplies with an art emphasis.  We strive for your complete satisfaction.  We are happy to provide friendly customer service and pride ourselves on fast response to your inquiries.  Your purchases come from a smoke-free environment.

Please visit my About Me page to learn more about us.

SHIPPING

Your purchases will be shipped out within 24 hours of receiving cleared payment.  USPS is our preferred shipper for most items.  Heavier items will usually be shipped by Fedex and UPS.  We will always combine shipping on multiple purchases and will provide an exact quote upon request.

We ship worldwide on most items.  International buyers, please contact us before bidding for an exact shipping cost to your country.  We are not responsible for any duties or customs charges levied on your purchase - please check with your local post office to find out if the package would be subject to a charge.

We offer optional insurance.  Shipments to countries with a high rate of package loss may include required insurance.  We will be happy to offer insurance on any item upon request. 

SALES TAX

Sales tax is added for Washington state only, in accordance with regulations.

FEEDBACK

We leave you positive feedback upon receiving your cleared payment.  We hope you feel your shopping experience with us warrants 5 stars across the detailed seller ratings.  If anything did not meet or exceed your expectations please let us know before leaving your feedback so we may correct the issue.  We appreciate receiving feedback upon the receipt of your purchase.

We welcome your bids, whether you are a long-time ebayer or brand new to ebay. 

100% SATISFACTION GUARANTEED

If you ever purchase something from us, with which you are not 100% satisfied, we will refund your money in full upon return of the item, less shipping.  In instances of a damaged product or inaccurate description on our part, we will also refund shipping.  Please contact us within 7 days to discuss your individual situation.  We treat every customer fairly, as is reflected in our excellent feedback rating.

SPECIAL REQUESTS

We do our best to help fulfill any special requests that you may have.  We order the item for you and contact you upon arrival.  We would then set up a "Buy It Now" for you to purchase.  Please contact us for information and quotes on special requests for products.

You may contact us through Ebay messages or by email at aliceinstitches@gmail.com. Please be sure and Sign up for my email newsletters by adding my eBay Store to your Favorites