Shaggy's Stuff Stash
|Salutations! This is Shaggy's Stuff Stash Store, Selling Stuff in a Substantial Selection of Species. I don't Sweat what it is, if I Suspect it'll Sell, you'll See it here. So, please Supplement me to your list of favorite Sellers and Stopover Sometimes. Thank you for your Support.|
My dad and I have been selling on eBay since September 2005 and over that time have developed these policies. Due to a combination of our ignorance, mistakes made, and lack of communication; we have decided to publicize how we operate. This declaration has evolved and will continue to evolve because we strive for customer satisfaction through honesty and transparency.
BUSINESS HOURS: This is not a "Brick & Mortar" store, we work out of our home and have no set hours. But are USUALLY every day of the week, between 7:00 AM and 7:00 PM (US Eastern Time), hours WILL vary.
COMMUNICATION: Email is monitored throughout the day. For extra picture requests, invoice requests, questions, and Best Offers; I will reply as soon as possible.
COMBINED SHIPPING DISCOUNTS: This is almost always possible, the only two obstacles are very heavy and very large items. The USPS has a Domestic maximum weight of 70 pounds and a package length+girth size limit of 130 inches. International max weights and sizes vary from country to country. Please wait for an invoice when buying more than one item. The shipping calculator is not as smart as you might think and multiple items purchased will likely cost less to ship than calculated (unless a Flat Rate package is specified in the shipping calculator).
INVOICES: With auction items that require bidding, I try to have them end between 11PM to 12AM (US Eastern Time) in order to get maximum exposure to US time zones. These items are packaged and weighed the morning after the auction ends so invoices with exact shipping charges can be sent out by noontime. With Buy It Now items that don't state that it is boxed and available for immediate shipment, your purchase will be packaged, weighed, and an invoice sent ASAP after there is an email notification that an item has been sold and no payment has been made within 10 minutes.
HANDLING FEES: None, unless the item requires an unusually large amount of time and/or materials to package safely for shipping. If that is the case, it will be disclosed in the description.
ITEM PACKAGING: From local sources, we recycle boxes and packing material of a clean and sturdy nature whenever possible. This saves us and the buyer money, and reduces our impact on the planet. We may or may not pack something until an item is sold because the following variables have an effect on total shipping weight: item size-shape-ruggedness, single item or combined shipping, travel distance, and available box size. The container type intended for an item is mentioned in its description. The shipping cost (effected by total weight) for most items are ESTIMATES added to its actual weight that is given in the description. These are the guidelines we use: Small items have 2 to 4 ounces added. First Class Mail is only available as a service for shipping weights of less than 16 ounces Domestically and 4 pounds Internationally. Other items have 1 to 2 pounds added unless specified otherwise in the item's description. We try to use Priority Flat Rate whenever possible. You can pay immediately or wait for an invoice with an exact shipping cost that is usually lower. Refunds will not be given for overpayment of postage.
PAYMENT: PayPal is the standard, any other form of payment must be approved by email before bidding or buying. NO PERSONAL CHECKS. For local pickup items, cash is preferred over PayPal. Payment is expected within 7 days of winning the item(s), unless we make specific arrangements (cash on pickup, etc.). After 7 days of non-payment and no communication from buyer, an Unpaid Item Dispute claim will be filed and the item re-listed.
SHIPPING TIMELINESS: Packages are USUALLY (meaning NOT 100% of the time) shipped one day after payment has cleared. To complicate matters, our small town Post Office now closes at 12PM every day, we do the best we can to have packages ready in time for a morning Post Office run but mornings don't always go according to plan.
SHIPPING CARRIERS: USPS is the most convenient way for us to ship (70 pound limit), but please note our local Post Office closes at 12PM six days a week. I have a FedEx account and can arrange for packages to be picked up. Shipping by Greyhound is not possible because it is a 64 mile round trip to the nearest location that will accept packages. Plus, we very rarely go to that neck of the woods. We no longer have a DHL account and were not very happy with their service to begin with. When it comes to freight carriers for possibly shipping Local Pickup Only items, locally we only have small trucking companies and anything national is out of our realm of experience. Shipping arrangements for anything of this nature would have to be made by the buyer.
SHIPPING INSURANCE: We pack items very safely, and are not liable for an item once it has been shipped. Transit time and damage due to mishandling of a properly packaged shipment is the responsibility of the shipping carrier. eBay policies state that the seller is “...responsible for their items until they arrive safely in their customers' hands.” I would like to know how we are accountable if a package has been run through by the fork of a forklift by the shipping carrier? Yes this actually happened once. So, now the availability of shipping insurance coverage is mentioned in the item's description. International buyers who pay for First Class Mail risk no insurance coverage and long delivery waits (occasionally 2 or 3 months).
PACKAGE TRACKING: You can view this information by going to the web page of your item. I'd be more specific but eBay has changed the placement of links several times since we started using these policies.
FEEDBACK: Positive feedback will be given only after you have left the same for me. Please note, feedback is only given once or twice a month because it is more efficient.
RETURNS: All of our items are sold as-is (without guarantee) because most of what we sell is vintage and/or used. This is the reason for any "overly detailed" descriptions, we feel that its our obligation to provide any and all information available to help the buyer make an informed decision. If you have any problems with our transaction, please contact us so we can try to work it out. We don't have a set return policy, returns are considered on a case by case basis, buyer MUST email within 14 days of delivery date.
Hello, my name is Kenneth (eBay ID shaggykwb is my personal account). I also manage my father's account (eBay ID 7538bruce). Bruce is the one that finds a lot of the stuff we sell. He inspects condition and functionality, doing any necessary cleaning or repair work. He is a Certified machinist, Certified tool and die maker, Certified welder, Certified automotive machinist, and Certified gunsmith and gun maker of 50+ years. Adding to this is many years of small engine repair, so he knows a lot about pre-computer engines and machines, and vintage tools. I do all the eBay related computer work; research, pictures, and putting up the items for sale. No formal training but I am well versed in electronics (modern and vintage) and computers. What either of us don't know, I can do the research (praise Google) to find out.