Shadow River Store
Exceeding your expectations is our primary goal,
and we offer a complete 100% satisfaction guarantee on everything we sell.
If for any reason you are unhappy with your item or our service, please let us know
and we will do our best to make things right. You may contact us through the eBay
e-mail system if you have any questions or concerns.
We currently accept PayPal payments.
Receipt of your payment is appreciated within
2 days from end of auction. We understand that sometimes life happens, so please send us an e-mail if you
need more time to make your payment.
We collect 8.3% sales
tax on all purchases shipped to Washington State.
eBay/PayPal will send
you an e-mail after your payment has been made to verify receipt of
If your payment is
received before 7pm Pacific Time, we will ship your order the next
After your order has
been packaged, eBay will send another e-mail with your delivery
confirmation or tracking number.
Free shipping: We offer free standard shipping
on all orders shipped to addresses within the United States including all 50 States and APO/FPO addresses.
Shipping time: we believe in getting your product
to you as fast as possible. Orders are shipped Monday through Saturday, usually within 1 business day of receiving
a cleared payment. Please keep in mind that if you pay with an e-check through PayPal, it takes several days for
the payment to clear before we can ship your item.
Delivery time: USPS Priority Mail usually has the
fastest delivery time (2-3 business days). First Class Mail can take up to 6 business days, and Parcel Select
and Media Mail can take up to 9 business days. UPS ground can also take up to 2 weeks depending on your location,
the weather, and holidays. If you are concerned about a delay in package delivery, please contact us and we will
be happy to help track your package.
Delivery confirmation and tracking: all orders are
shipped with free tracking and delivery confirmation. Please contact us if you do not receive an email
with your tracking information.
Insurance: insurance is included on all packages at no additional charge.
Shipping address: we will only ship packages to your confirmed
PayPal address or registered eBay address. If you want your package shipped to a different address, please make sure
this is entered as the shipping address during checkout.
Returned packages: for items returned to us undelivered by the Post Office, we will refund the purchase price back to your
original form of payment. We deduct our original shipping costs on all items purchased with free shipping.
International shipping: we offer international shipping
via the eBay Global Shipping Program. Import duties, taxes, and charges are not included in the item price or shipping cost.
These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional
costs will be prior to bidding or buying.
If you are unhappy with
your purchase for any reason, please contact us within 30 days of
package delivery. We want you to be completely satisfied with your
purchase, and are happy to work with you to resolve any problems.
We offer refunds for defective, missing, or incorrect items,
and for items that do not fit, you don't like, or you change your mind (if returned in the original re-salable condition).
We do not offer refunds or exchanges on items that become damaged after delivery, or for packages that are lost or stolen after
confirmed delivery. We also do not accept returns on undergarments (socks, underwear, etc.) and swimwear.
Refunds are issued
after we have received and inspected your item.
For exchanges, we will
issue a refund after we have received the item from you. You can then
purchase through eBay the item you want at your convenience.
or Incorrect Items
We do our best to
provide accurate item descriptions, and to test and inspect all items
prior to shipping. If you receive a defective item, receive the wrong
item, or it is significantly not as described in the item listing,
please let us know right away so we can resolve the problem.
After returning the
item, we are happy to either refund your money, including all shipping
charges, or exchange the item for something else. Please make sure the
cost for the return shipping is clearly indicated so we may reimburse
If an Item Doesn't Fit, You Don't Like It, or You Change Your Mind
We are happy to provide
a refund or exchange for items that do not fit, you don't like, or you
change your mind.
The item returned must
be in its original re-salable condition, to include all tags and
The buyer is
responsible for paying all return shipping charges.
On items purchased with
free shipping, we will deduct our original shipping costs from your
We leave positive
feedback as soon as we receive your cleared payment.
We greatly appreciate
receiving feedback from you once your package has been received.
When you give a 4-star
feedback rating, it may seem like a good score. For example, a 4 in 'Shipping Time' means 'Quickly.' eBay, however, considers anything
below a 5 to be a sub-par mark. Their standards require sellers to
maintain an average score of 4.6 & above in all categories, or be
penalized with higher fees & more. If you were pleased with your
transaction, please respond with a 5-star feedback score.
If you have any questions, feel free to send us an e-mail through
the eBay message system. We will respond as quickly as possible, which is usually by the end of the day.
Be sure to check your junk mail folder if you haven't received a response within 24 hours.