Our customer service line can be reached by phone at 301-668-5018, Monday - Friday, 10:00am to 5:00pm. You may also e-mail us at firstname.lastname@example.org
SESTO-SENSO is located at 1206 Markel Circle, Frederick, Maryland, 21702.
Catalogs/ Store Locations:
We are strictly an on-line retailer ~ we do not offer print catalogs or wholesale pricing, nor do we have information as to other stores which carry the same products as we.
All orders for in-stock items placed on Sunday - Thursday are shipped within 24 hours. Orders must be received by 12:00 pm EST to be shipped the same day. For shipping rates and times, please view Our Shipping Screen. If an item is out of stock when the order is placed,you will be notified as soon as possible. Please note, we cannot ship international gift orders. Orders must be shipped to the person placing the order.
SESTO-SENSO fully insures the contents and value of all packages, however, we assume no responsibility for merchandise damaged in transit. All claims must be filed directly with the common carrier. If you receive a package that is damaged, please contact the carrier immediately for a full refund. If damages are sustained, please hold the original shipping carton and call the shipper immediately for inspection and claim. If you are having problems with merchandise damaged in transit, and have tried in good faith to resolve these matters, SESTO-SENSO will intervene on your behalf.
Customer satisfaction is our number one goal. If you are not happy with any purchase we will exchange it or refund your money - no problem.
We will refund you the price of the unopened product(s) upon receiving the item(s). Items must be received in a resalable condition.
Opened items can be returned for a store credit, only. Damaged items will be replaced with an identical product. Items received as a gift (paid for by someone other than yourself) can be exchanged or returned for a store credit. Items returned for any other reason beside defective/damaged will be subject to a 20% restocking fee.
NOTE: Because of their personal nature, we cannot accept returns of razors or razor blades. Please make your selection carefully. Please contact our Customer Service department before sending anything back to us via email at email@example.com or call us at 301-668-5018 from 10AM to 7PM Eastern Time.
For faster processing of your return, please follow the steps outlined below -
1. Contact SESTO SENSO Customer Service within 30 days of receiving your order to let us know you will be making a return. Call us at 301-668-5018, Monday - Friday 10AM to 7PM Eastern Time, or email us at firstname.lastname@example.org.
2. We'll give you a Return Authorization Number. Please write this number on the outside of your shipping box.
3. Please send your return packages via UPS or U.S. Poatal Service Insured. Insurance protects you in case the items are damaged or lost in transit.
4. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice. IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in resalable condition for a refund. Once we receive your Return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). If you paid by credit card, we will charge-back the amount to your credit card -- if you paid by check or money order, we will mail you a check. If you are returning an item because it arrived damaged, we will also refund you the shipping costs to return the item to us. Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.
Sesto Senso keeps a large inventory, however, upon occasion our suppliers can't always get our stock shipments to us in time, so we do run into a back order situation. If this happens, you will be notified via email. Depending on your order and when we expect the backorder item to ship, we may ship out the other items in your order. We will then follow with the backorder, at no additional shipping charge to you.