Feedback l Shipping l Payment Info l Guarantees l Contact Info
Communicating With The Rock
RockBottomGolf will communicate with you each step of the way via your registered eBay email address, beginning with your winning bidder notification and payment instructions.
If you have any email blocking software installed, please allow it to accept messages from @rockbottomgolf.com addresses so that we may communicate effectively with you. Adding emails to your safe list is usually quite easy but can vary depending on your email provider. Most major providers will have simple instructions within their help queues to update safe lists.
Please check your SPAM or Bulk Mail folders for our messages if you do not receive an email from us shortly after the auction close. Should you have questions about an item or your purchase, please contact us by Clicking Here!.
RockBottomGolf is a believer in the eBay Feedback Forum, and posts positive feedback upon the receipt of the buyer’s positive feedback.
Contacting The Rock
If you are not satisfied, please contact customer service & let us know why. We do our best to deliver exactly what you ordered. Should we make a mistake, we want to fix it!!! Approaching us prior to leaving negative feedback helps us to keep you happy!
Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction.
Please Note: The Seller ID name must be 100% the same and from the store, otherwise we cannot combine auctions.
If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! Our checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.
Domestic Shipping Click For Rates!
Orders paid for prior to 2pm EST are usually shipped the same day*. A shipping confirmation message will be sent to your eBay registered email address after 9PM EST on the day of shipment. This communication will provide you with the date of shipment and tracking number.
Shipping rates are detailed within each auction! Please review our shipping rates before you bid!
*Please Note: Shipping Days and Days-In-Transit do not include weekends or holidays!!! Orders over 20 line items will ship within 2 business days.
Can My Order Ship USPS? - Due to the inability to track shipments and slower delivery times, RockBottomGolf does not ship via the USPS.
Can My Order Ship To A PO Box? - Since RockBottomGolf does not ship orders via the USPS, we will be unable to ship to PO Boxes. Please supply a physical address during the checkout process to ensure a quick and speedy delivery.
Can My Order Ship To An APO/FPO Address? - While RockBottomGolf is a proud supporter of the troops, unfortunately we are no longer able to ship to APO/FPO addresses due to the inability to track and recover lost shipments. We strongly urge our military friends to ship to a friend or family member's address who can then forward the package on. Thanks for your understanding!
Are Combined Shipping Rates Available For Multiple Items In The Same Order? - Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction. If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! eBay checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.
Wondering what your combined shipping total will be? Here is a math example:
You decide to buy a bag, a golf cart and some shoes. Shipping is caclulated by taking the highest initial rate and the each additional rate for every other item.
When Will My Order Arrive? - Ground deliveries take 1-6 days* from our Suffolk, VA warehouse. To view your specific location and the associated shipping timeframe, please Click Here.
Expedited shipping options are available. Please Click Here to see options available in your area.
*Please Note: Shipping Days and Days-In-Transit do not include weekends or holidays!!! Please be sure to consider this when selecting your shipping method. For example, if you pay for an item on Friday before 2pm and select Next Day Air, on-time delivery will be Monday not Saturday!!!
|Domestic Shipping Rates (Lower 48)
(See Chart Below For Ship Time)
Surcharges Apply For AK/HI/PR Orders
Not Available To AK/HI/PR
Not Available to AK/HI/PR
|Apparel, Electronics, Gloves,
|Clubs, Shoes, Balls (3 Doz)
|Iron Sets, Wedge Sets,
Wood Sets, Stand Bags
|Cart Bags, Travel Bags,
Complete Sets, Push Carts
|*Please check individual listings for exact shipping charges on AK/HI/PR orders.|
*Please Bid And Buy Carefully - Your Bid Is A Commitment To Purchase The Item As Advertised*
***All eBay Sales Are Final***
Payment is due within 7 days from the close of the auction for the value of the items purchased, selected shipping method and sales tax where applicable (NY and VA). Currently PayPal is the only payment method we accept. Note that you are able to pay through PayPal with all major credit cards.
PayPal - Please note that RockBottomGolf does not accept PayPal payments directly from PayPal. All payments are accepted through eBay's secure checkout! After you select your shipping location and shipping method, you will be redirected to PayPal to complete your payment.
Can I Cancel A Bid Or Exchange Items? - In the event that you recognize a bidding error before the close of the auction, please cancel using the eBay user instructions. As a seller, we cannot cancel your bid during an auction.
In the event that you recognize a bidding error after the close of the auction, please contact us by Clicking Here and we will arrange a cancellation invoice ($5 or 15% of purchase price, which ever is greater to cover our listing fees).
While we would love to honor requests to substitute or exchange products, in the interest of maintaining the integrity of the eBay auction marketplace we will deliver items as advertised.
Does Rock Bottom Charge Sales Tax? - As determined by state law, we are required to collect sales tax on orders shipped to the states in which we have a physical presence. This currently includes NY and VA. Sales tax is computed according to state laws on both the product price and associated services such as shipping. We don't like it any more than you do, but rules are rules!
Buy-It-Now only items may be returned in an UNUSED condition within 14 days. All returns require an RA#, please contact customer service by Clicking Here to request your RA#.
PLEASE NOTE: There is a 15% restocking fee on all voluntary returns. Return shipping charges are the responsibility of the customer. A trackable & insured shipping method is strongly recommended as we are not responsible for merchandise that has not reached our facility.
Important Return Facts:
All returns will be inspected prior to a refund being issued to ensure the item is in unused condition.
Buyer is responsible for all shipping costs and any applicable duties and taxes.
A restocking fee of 15% of the original purchase price may be applicable.
Refunds will be issued within 7 business days of inspection of the item.
Rock Bottom Golf honors the manufacturer's warranty on all products we sell. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Merchandise which has been altered in any way is not covered under the manufacturer's warranty. It is at the manufacturer's discretion whether repair, replacement or refund is the appropriate action for the item under warranty. Should you discover a defect in workmanship or parts, please contact us by Clicking Here.
Contact Rock Bottom Golf
All defective items will be inspected upon receipt. After inspection, we will ship a replacement (if we have it in stock) or issue a refund for the item if the item is not replaceable.
For Service: Click Here!
US Sales: 877.540.GOLF (toll free)
Outside The US:
- Please Contact Us By Clicking Here to determine eligibility and obtain a Return Authorization (RA) number along with instructions for your merchandise return.