RedTagTown 30 Day Return Policy
The customer may return products purchased from Redtagtown within 30 days of
purchase. Shipping fees may not be covered depending on the situation, and
restocking fees may apply if the item was not delivered properly.
Restock fees or Disposal fees will apply in the following
25% Restock Fee
In order to restock the items back on the shelf, the item should be in its
original packaging. There are two scenarios below:
Item arrived in new and unused condition. The
customer did not properly repackage the item in its original package and
requires repackaging by Redtagtown
Item is in new and unused condition. However, the original packaging has been damaged and required new
packaging to be used to repackage the item. In order to help prevent damage to the original packaging, please ensure
proper packing materials are used when shipping product back to Redtagtown
50% Disposal Fee
We may dispose of the item if we feel that it is not sellable anymore after
inspection. If the item is in new and unused condition, but it arrived damaged
due to the customer’s packaging, we will incur a 50% disposal fee.
Damaged items may occur during transit. If
your item happens to be damaged upon arrival, please contact us and we may be
able to send a replacement. If the item is unavailable, we will provide a full
refund. There is no need to send damaged items back to us.
If you received an incorrect item that does
not match your order, please contact our Customer Service department for help.
If your order was simply misplaced, you can ship it back to us (we do not cover
shipping fee) and we will send a full refund of the original purchase amount,
We take great detail into consideration when
describing our items’ condition. If you receive your order and feel that the
condition is not consistent with our description, please let us know
immediately (within 3 days of purchase), and we'll do our very best to find you
a solution. If we're unable to, just pay to ship the item(s) back, and we'll
fully refund your original payment amount.
In order to receive a full refund, items must be returned in the condition in
which they were shipped. If the item was purchased in NEW condition, and then return
used, it may receive a reduced refund. The value of the refund will be
determined by the level of use after inspection. We will notify the customer of
the refund value after receiving and inspecting the package.
● Please contact us within the first 30 days of your order
if the item you received is defective. We are able to send a replacement and
the customer does not need to pay for the replacement, and in most cases, do
not need to ship the item back.
● Selected items are to replaced by the manufacturer; please
contact the respective manufacturer for warranty information.
Item(s) that are
Items with Software/CD
Used screen protector (we will gladly provide replacement if the item is
All Bluetooth headsets, corded headsets and earphone. These are hygienic
specific item, and the manufacturers no longer restock them due to hygienic
issues. We will accept return if the items are originally in bulk-packaging.
are sent out usually 1-3 days of the resolution. Replacements will be sent out
with standard shipping. Please be patient and allow 5-7 days for delivery.
will be given in the same form of payment originally used for purchase within 5
to 7 business days of the return package or resolution.
1 Year Warranty Risk
stand behind every item that we sell and will do everything possible to assure
that you're satisfied.
Return in 3 Easy Steps
Obtain RMA # from Redtagtown
Send back the return to Redtagtown
Receive refund or replacement from Redtagtown
Step 1: Obtain RMA #
email firstname.lastname@example.org (or use eBay Contact Seller
under order details). Please provide details as below:
Order number or Buyer ID:
Reason of return:
Preferred action: Refund or
will reply and provide RMA # to you. Please allow 24-36 hours to expect the
reply. If you do not receive our email within 2 business days, please check
your junk mail/spam mail folder.
STEP 2: Send back the return:
Contact customer service and we will provide
you the return address.
Package your return item and include the order
number somewhere in the parcel.
Ship it to the address provided and allow us
time to receive and inspect it.
STEP 3: Receive refund
Still have questions?
For questions regarding products,
order delivery, or returns, please contact Redtagtown Customer Service via eBay directly:
Redtagtown Customer Service Team