Your complete satisfaction is important to us. If you're not completely satisfied with your jewelry purchase, please call customer service (1-847-367-7022) or email firstname.lastname@example.org within 7 days from the date you recieved the package, to arrange for an exchange or refund. Shipping charges will not be refunded.
- You must return items in new or unused condition with all original packaging and materials included. âNew or unused conditionâ means that there are no scratches, marks, blemishes, nor any other damage(s) on the item, and that it has not been sized or altered in any way.
- We will inspect your item upon receipt. If the item has been sized or altered in any way, or is not in new condition, it will not be accepted for exchange or refunds, and we will return it to you at your expense.
- We must receive your returned items within 7 days of recieving the package. If we receive your item after 7 days of the date of shipping, or if you did not use our prepaid label, we may refuse the return and ship it back to you at your expense.
- If you are returning merchandise as a result of (a) error on the part of Pompeii3 Inc, or; (b) defective product, we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.