Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Amex, Discover, Money Orders, Cashiers Checks & wire transfers. We also accept PayPal allowing you the option of using a Visa, Mastercard, Discover Card, American Express Card or an eCheck.
Q: Are these diamonds real?
A: Yes all diamonds are 100% real and natural. They are NOT enhanced or treated in any way.
Q: Are these conflict diamonds?
A: No. All diamonds sold by Pompeii3 have been purchased from legitimate sources not involving in funding conflicts, and incompliance with United Nations resolutions. We guarantee all diamonds are conflict free, based on knowledge and or written gurantees by the suppliers.
Q: If I order more than 1 item do I have to pay 2 shipping charges?
A: No each additional item is $5. Please check the auction for shipping details and prices.
Q: Will you ship internationally?
Q: When will the item be shipped?
A:Since all items are made to order we require 3-10 business days from the time we receive payment to the day we ship. Once your item is ready to leave our facility a shipping confirmation will be emailed to you. Business days do not include Saturdays, Sundays or Holidays. Please inspect your package for damage or tampering before signing receipt.
Q: How do I know that I can trust you?
A: We are Titanium ebay powersellers with over 10,000 positive feedbacks. Our jewelers follow strict quality control standards ensuring years of beauty and enjoyment. We stand behind our products and will work to ensure that our customer satisfaction is 100%. We are also BBB r& Jewelrs Board of Trade rated.
Q: What is your return policy?
A: We offer a 100% Money Back Guarantee minus shipping for seven days after receiving the item. The item must not be altered or damaged in any way shape or form. A 20% restocking fee applies for all engraved items returned. You must also include ALL PAPERWORK and gift box along with your receipt. Upon receiving these items we will credit your account in the same form of payment in which it was recieved. Please allow up to 7 business days for all returns to receive credit. Note all custom orders are nonrefundable.
Q: What is your policy on ring sizing?
A: Sizing is FREE up to a size 9 for Women and up to a 12 for Men. An additional fee applies for larger sizes, please email us for a quote.
Please contact one of our jewelry specialists for more information.
* IMPORTANT- All custom sizes are nonrefundable.
Q: Do you engrave?
A: We offer custom engraving on many of our rings and bands without diamonds. We can custom engrave up to 26 characters including spaces on the inside of the ring.for only $10.
* A 20% restocking fee applies to all engraved items returned.
* Please specify engraving at time of payment.
Q: What is an insured appraisal?
A: An insured appraisal is an official document that describes an item. Appraisals are created by a third party, Standard Diamond Services, who is a certified member of the Appraisers Association of America. The appraisal describes the specific characteristics of the item (Dimensions, Weight, Diamond Characteristics, etc.) and also includes the retail value. The main purpose of a written appraisal is for insurance purposes.
* Note appraisals are estimates and may slightly vary.
Q: I paid for 1 day shipping why hasn't it arrived?
A: Most items are made to order, which is why we require up to 10 business days to ship.
Q: Are your rings plated?
A: No all rings are made of solid metal. Our platinum rings are made of solid die struck & seamless 950 Platinum. All 14k rings are made of solid 14k they are NOT hollow or plated.
Q: I noticed your in Chicago can I come pick up the item?
A: We are a manufacturer, all items are made to order.
Unfortunately at this time we do not have a store front were
customers can come in and shop, sorry.
Q: I have my own Diamond; can you set my Diamond in this ring?
A: In most cases we can. Please let us know what size Diamond you have and we will give you a quote.
Q: Can you make this item in different dimensions?
A: We always welcome custom orders. If you have a specific design in mind please contact one of our jewelry specialists for more information. Please note most custom orders are nonrefundable.
Q: The item is listed in 14k White Gold can I get it in 14k Yellow Gold?
A: Yes for the same price, let us know what finger size you need and we can email
you a paypal invoice.
Q: Why are your pirces so low?
A: We are manufacturer not a retailer. In otherwords we are located in a warehouse not a fancy show room. Show rooms cost alot of money and your the one who pays for it. Buy factory direct from Pompeii3 Inc.
Q: Can this be made in Platinum instead of gold?
A: Yes you can get this into Platinum instead of Gold. Depending on the weight will determine how much it will be. Kindly email the appropriate item # you want changed and the size you require and we will send you a quote.
Q: Are these poor quality diamonds or just really a good deal?
A: All diamonds have atleast good cutting which give all diamonds sparkle and brilliance. All diamonds are 100% real and natural. They are NOT enhacned or treated in any way.
Q: How much is shipping to Cananda?
A: Fedex shipping to Cananda, 24-48 hours, is $65.
Global express shipping is approx. $30. Check the uaction for the exact price. Please note we are not responsible for customs charges or holdups. All shipments are declared as "MERCHANDISE" at full value. Contact canada post for more info about VAT and duty charges with all Global express shipments.
Q: Why are my emails not being answered?
A: Please allow up to 24 business hours for all questions/concerns to be answered. Saturday's and Sunday's do not include business hours. Please email us through eBay.
For more information please Contact Us