Bread Crumb Link

Store categories

Store home
Show all subcategories

General Questions

PreAuction Questions

PostAuction Questions

underline

General Questions

Q: Is your merchandise New or Used?

A: When you purchase from PlayMusic123.com, you are getting exclusively Brand New products for pennies on the dollar. We never sell seconds nor do we sell defective or used products.

Back to top

Q: How are you able to offer such low prices?

A: Our ability to source products allows us the opportunity to pass huge savings to our customers. We sell musical instruments found in retail stores for up to 70% off. We purchase large quantities from manufactures and this allows us to offer our products at low prices.

Back to top

Q: Where do you shipped from?

A: We ship all our products from Ontario, California USA. Unlike many other companies, we stock our own inventory and are
able to provide accurate and prompt tracking information.

Back to top

Q: Do you allow for local pick up?

A: Yes we do. Please call 1-888-285-5308 to schedule an appointment.

Back to top

Q: Do you give better deals when buying multiple items?

A: Our prices are 30% to 70% below retail price. We offer some of the lowest prices anywhere for musical instruments. We
have set the prices to the lowest point and we cannot offer additional discounts.

Back to top

Q: Do you have a catalog?

A: We're sorry, but we don't. However, we have a large selection of products available on eBay.

Back to top

Q: How do I purchase directly from PlayMusic123 outside of eBay?

A: Unfortunately, we are unable to sell products listed on eBay off of eBay. All offers listed on ebay must be ordered through
ebay.

Back to top

PreAuction Questions

Q: I missed the auction. How can I bid on that shoe again?

A: If the auction ended without a winner then it will be automatically re-listed so you can do a search in our store to bid on it
again at http://stores.ebay.com/PlayMusic123Now. If the auction ended with a winner then we "might" have another up for
auction. Please re-visit our store to see if it's available.

Back to top

Q: What currency are your items listed in?

A: All of our prices are listed in US dollars. Currency exchange is handled by your credit card company or PayPal.

Back to top

Q: I entered a bid on the wrong item. Can I retract my bid?

A:There are very few circumstances that will allow you to retract a bid. The link below will give you a thorough understanding
of those situations:

http://offer.ebay.com/ws/eBayISAPI.dll?RetractBidShow

Back to top

Q: Do teachers and instructors approve your instruments?

A: Yes. Many School Districts, Music Schools and Teachers buy from us. These teachers and instructors buy our instruments
to re-sale or use them in music rooms however this do not guarantee that YOUR teacher will approved the instrument you
buy from us or from other store. We recommend you consult your instructor before buying.

Back to top

Q: What is your return policy?

A: We guarantee that all our items are as described and 100% customer satisfaction guaranteed. If a refund is desired, please
contact us at sales@PlayMusic123.com to obtain a Return Authorization number (RAN) number. You must return the
package in its original packaging and condition within 30 days of purchase.

The buyer is responsible for all shipping expenses. All returned merchandise must be in original purchase condition with the
original packaging and product intact and include the original receipt/invoice/packing slip to be eligible for credit. Returned
merchandise must be in our location within 30 days from the date of purchase. All returns that are eligible for credit are
subject to a 20% restocking fee. PlayMusic123.com will issue credit upon approval of returned merchandise excluding
restocking fee. When you return your item we recommend you insure the package for the same amount you paid for the
order, damaged merchandise will not qualify for refund.

Additional fees will apply if any of the following occurs: Returned merchandise has broken parts. (Strings, bridge,
tuner, bow, etc.) The returned merchandise is otherwise considered non-resalable, or must be sold as "used".

If you have any concerns or questions in regards to our returns and exchange policy, please contact us at before
purchasing.

Back to top

PostAuction Questions

Q: Can I cancel or modify my order?

A: Our shipping process is automated and your order is processed within hours. So once we receive your payment, we cannot
add, subtract or cancel your order prior to shipment.

Back to top

Q: Can I add items to my order?

A: If you have won an auction through eBay and have not already checked out, you will have the option to continue shopping.
Please wait until all your auctions end before visiting checkout. If you have already checked our and paid for an auction,
then unfortunately we're unable to make an revisions or additions to your order.

Back to top

Q: How do I pay for my item?

A: After winning an item in an auction or a Buy It Now purchase, click on the Checkout Now button to
immediately proceed with the checkout and payment process. We thank you for your quick payment.

Payments We Accept:

  • We accept payment through Pay Pal.
  • Credit Card payment call 1-888-285-5308.
  • Check by Mail.

You can use all forms of payment trough Pay Pal such as Visa, MasterCard, American Express, Discover,Debit Card and Direct Debit from Bank Account.

Back to top

Q: Have you received my payment yet?

A: Paypal: You should receive a payment confirmation email after your payment clears Paypal.

Credit Cards: Credit card payments should clear within a few minutes and you should receive a confirmation
email shortly after you have paid.

Check your payment/shipping status: Log into your account w/ your email address and item number. Your
order status is on the bottom right.

Back to top

Q: Is my personal information kept private?

A: PlayMusic123.com considers the information you choose to share with us personal and confidential. We will not share, rent, or sell any of your personal information. In addition to strict store policies we are PCI compliance company, we been certified by McAfee to process credit cards in a secure environment. PlayMusic123.com do not store credit card information. We believe our Policy provides you with the safest shopping experience possible.

Back to top

Q: When will my order ship?

A: Our goal is to process all orders within 24 hours of payment receipt. Orders are processed and shipped during regular
business days and hours (Monday through Friday 9:00AM - 6:00PM PST, excluding holidays and weekends). If we
encounter any problems processing or shipping your order you will be contacted within 24 hours.

Back to top

Q: How can I track my order?

A: After we ship your order, we will send you a shipping confirmation email which includes your tracking number and
a link to track your package. If your order was shipped you should have received a tracking confirmation email from
PlayMusic123.com with your tracking number and shipping carrier.

Back to top

Q: How long will it take to receive my order?

A: Delivery times vary from 1 to 6 days for US shipments. We are located in Ontario, California USA so the closer you are to
the west coast the faster you will receive your order. The further you get from California the longer it takes. We will send you
an email after your order is shipped so you will get the exact delivery day. International shipments have an average delivery
time of 10 to 15 business days via USPS International.

Keep in mind that we require 24-48 hrs. to process and ship your order.

Back to top

Q: Can you declare my purchase as a "Gift"?

A: Falsifying customs documentation is a federal violation. In accordance with US law, we must declare your package as
merchandise and note the price that you paid as the value. After all those expenses, you will still get a great deal since our
Musical instruments are purchased at a deep discount.

Back to top

Q: Do I have to pay custom taxes or duties?

A: Yes. PlayMusic123’s international shipping charges do NOT include country specific custom taxes, duties, associated with
the delivery of your package. These fees must be paid by the customer directly to the delivery carrier at the time of delivery.
We do NOT pay for your brokerage fees associated with the shipment.

Back to top

Q: I only received part of my order, how can I receive the rest?

A: Please email our Customer Care Department at sales@playmusic123.com, and send details on what is missing from your
order. We'll make arrangements to ship your missing items right away.

Back to top

Q: I received my product damaged/defective, what should I do?

A: We are sorry to hear about your damaged package. Please email our Customer Care Department at sales@playmusic123.com

PlayMusic123.com will cover items damaged by the shipping carrier unless the carrier is the US Postal Service or if the
item was shipped using your shipping account/carrier. The procedures to replace a damaged shipment are as follows:
1) the shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-
GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping
label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5
business days of the shipment's delivery. 2) After FedEx or UPS picks up the damaged shipment notify us of the situation
via email at Sales@ PlayMusic123.com. Include order number and your purchase order number as well as a description of
the damage. 3) PlayMusic123.com will replace the shipment at no additional cost after PlayMusic123.com has verified that
the shipment's item(s) was in fact damaged during shipment. This process may take 2 to 3 weeks.

Note: PlayMusic123.com will not cover a shipping damage return and/or replacement in which the customer and/or our
client fail to follow the proper procedure.

For any addition question or concern please email us at Sales@PlayMusic123.com

Back to top
bottom