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SHIPPING      


We ship most packages within the United States by USPS First Class Mail, USPS Priority Mail, or UPS Ground, depending on weight and destination. International shipping methods include USPS 1st Class International, USPS Priority International & USPS Express Mail International. After your order is placed, it is processed and then shipped.


Processing time is the amount of time it takes from when the order is placed until it leaves the warehouse. In the case of multiple items being placed in a single order, the total processing time for that order is equivalent to the longest processing time for any product within the order. Processing time can be found on, as shown on each product's page. Processing time may take up to 2 business days.


Shipping time begins once your order is picked up by the carrier. This time may vary depending on the distance from our Midwest warehouse to your destination. International shipments, ORM-D hazardous or heavy items may take longer than standard shipping methods.


Shipping Quotes
Have a complicated shipping request, international shipping quote or just a shipping question that is not answered here? Call us before placing your order and we will gladly give you a shipping quote over the phone.


Free Shipping Policy

We are pleased to offer free US domestic lower 48 ground/economy shipping service on all orders that meet our Free Shipping criteria. Our Free Shipping Criteria requires that a customer’s cart total must meet criteria specified amount before tax and shipping are applied. Phil’s Hobby Shop reserves the right to utilize the shipping method of our choosing.


US Domestic Shipping
All orders are shipped at our discretion via the USPS or UPS. Shipping times vary depending on shipping method used. Specific delivery times are not guaranteed. If you need expedited or overnight shipping please call our customer service team to coordinate alternative shipping arrangements. Overnight shipping on Fridays does not guarantee a Saturday delivery. Saturday delivery is available at an additional cost by request only.

Method

Timeframe

Tracking

Insurance

USPS 1st Class

5 – 7 Days

Yes

Extra Cost

USPS Priority

4 – 6 Days

Yes

Extra Cost

USPS Express Mail*

1 – 2 Days

Yes

Up to $100 included

USPS Media Mail

2 – 8 Days

Yes

Extra Cost

UPS Ground

5 – 7 Days

Yes

Up to $100 included

UPS Next Day/ 2Day/3 Day Air*

1 – 3 Days

Yes

Up to $100 included

* Overnight shipping on Fridays does not guarantee a Saturday delivery. Saturday delivery is available at an additional cost by request only.


International Shipping
We are happy to offer shipping outside of the United States. For certain countries or large value overseas transactions we may request additional proof of identity. We do not ship to the following countries due to the high rates of fraud, Indonesia, Nigeria, Romania, Malaysia, or Singapore.


Shipping times are estimated in business days, and do not include weekends or holidays. Shipping times are approximate and subject to change due to circumstances beyond our control. Longer delivery timeframes are applicable for shipping outside of the continental United States. As outlined below, international default shipping is USPS 1st class international unless you specify otherwise. You agree that it could take up to 60 business days for your package to arrive at your destination. International shipping is not insured and tracking is not available once the package has left the United States. The customer assumes all responsibility and risk upon placing an international order.  Phil’s Hobby Shop, Inc. is not responsible for delays in customs, customs fees, duties, taxes or brokerage fees. If a package is returned as undeliverable or refused by the customer through no fault of ours, the customer will bear the full cost of shipping, and no refunds will be given on the order.  

Method

Timeframe

Tracking

Insurance

USPS 1st Class International

15 – 60 Business Days

No

Extra Cost

USPS Priority International

15 – 30 Business Days

No

Extra Cost

USPS Express Mail International

10 – 20 Business Days

Yes

Up to $200 included

Customs/Duties/VAT/Etc.

Phil’s Hobby Shop, Inc. does not mark packages  as “gifts” or declare fictitious purchase values.  Should an item be refused at customs, any refund issued back to the customer will exclude the actual shipping & insurance costs. Certain items may be subject to a restocking fee. Please check with your country’s taxing authority for any questions you may have about taxes you may have to pay.

Freight Forwarding

If you have selected a freight forwarder to receive your package in the US on your behalf, Phil’s Hobby Shop is not responsible for loss or damage to your parcel once it has arrived at your freight forwarder. Please check with your freight forwarder as some require you pay sales tax. We may require proof of photo ID and credit card by asking you to submit a scan via email or fax of those articles.

Lost Packages

In the event you have not received your package within a reasonable time, based on our shipping charts, please contact us. In most cases, the package may be waiting to be picked up. You can track the status of most packages at the carrier’s website using the Delivery Confirmation/Tracking number provided in your shipment notification email. Shipment information can also be retrieved by logging into your Phil’s Hobby Shop account. In the event a package is lost in transit we work quickly with you and the carrier to correct the issue and ensure delivery.
 
If you have provided an incomplete, incorrect address, or did not pick up your package and as a result, your package is returned back to us, you will incur additional shipping fees to resend the package out to you. Please be certain that the information you provide is correct and contact customer service team immediately if you have made an error.