Q. How much is the Shipping and Handling
A. US economy Shipping is FREE.
If you need to receive your item more quickly, you
can choose expedited shipping
options at checkout for an additional fee.
Q. Do you combine shipping?
A. Combined shipping is also FREE but we would appreciate
it if you would check
out for all your items at one time so that we
can ship them together. It reduces
our overhead and allows us to pass those
savings on to our customers.
Q. Will you send me a combined invoice at the end of the
A. No, we don't send invoices out. Checkout is really
easy. When you're done
shopping, simply click on the 'Pay Now' button
at the top of any one of the
auctions you have won from us. Then click
take you to eBay's checkout page to complete your purchase.
All the information you need will be there including
details of all the items
you purchased & the combined shipping cost.
Simply follow the prompts to
complete your purchase and pay for your order.
Q. When can
I expect my order to arrive?
A. Orders usually ship within 24 hours from the date
your payment clears. You
will receive an e-mail when your package
ships. They are shipped via USPS
economy mail from
our facility in Spring Hill, FL which takes from 5-10 business
days to arrive. If you need your order sooner
than that you can choose expedited
shipping options at checkout for an additional
Q. Do you ship internationally?
A. No, we currently only ship to US customers.
Sorry, if you do not live in the
US, we cannot accept your bid. Thank
you for your understanding.
Q. When will you leave me feedback?
A. Our feedback system is automated. It leaves feedback
48-72 hours from the time we ship your package. We
don't wait for you to
leave feedback first. We feel if you've paid
promptly, you deserve good
If there is a problem, please e-mail us before
leaving feedback. We are
commited to your complete satisfaction. We promise
that we will not rest
until you are 100% satisfied with your Olio Studios
Q. Why haven't you e-mailed me about my order?
several e-mails throughout the buying process to keep you informed
of the progress of your order. Please check
your spam filter to make sure you
are accepting emails from firstname.lastname@example.org and
Q. I live locally, Can I come by and pick up my
order to save on shipping?
We don't keep
a regular brick and mortar store. That keeps our overhead
costs to the bare minimum, allowing us to offer
these one of a kind peronalized
works of art at such low prices.. As a result, we do
not have any local pick-ups
Q. What is your return policy?
A. Prints are customized to your
specifications. Therefore, no returns
However all prints are guaranteed to be free
of work defects and spelling errors
based on the
information given to us by you to produce your personalized print.
If the error was
ours, we will gladly reprint the correction and mail it out to you
at our own expense.