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 Nielsen's Billiards

Nielsen's Billiards

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 Nielsen's Billiards has been the industry leader in providing top quality items at competitive prices for 30+ years! Top authorized dealer of many pool and billiard items, so if you can't find it in our store, call and we can get it! You shop and we ship! It's that fast and FUN!
Store Policies
About the seller

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Store categories

Specialization
Pool cues, cases, accessories and billiard related items. We strive to make every sale an enjoyable, personal experience.
Terms and Conditions
Payment and shipment terms may vary on individual items.
Payment methods  

Pay Pal 
Money Order/Cashiers Check, Personal Check, COD (cash on delivery) Other
Also will accept Bid Pay.
 Can also accept direct bank wire transfer.

Store ship-to locations  

World Wide on most items. See each item description for shipping information. If we can, we will accommodate most requests. We stock 99 percent of the items that we have for sale so there is seldom a delay in shipping. 

 

Shipping & Handling  

See item descriptions for S&H.  Some items have free S&H, others are fixed S&H rates and some items have computed S&H rates. We package well and we ship promptly and seldom is an item ever returned. 

 

Sales tax  

No sales tax if shipped to a location outside of Illinois. Sales tax only applies to shipments shipped to an Illinois destination only. Our Illinois sales tax rate is 6.25 percent. 

International shipments - Please read. Most shipments to locations outside the US are subject to that countries sales tax rate. This is also known as VAT (Value added tax). Generally this tax is similar to taxes you would pay if you bought the items at a store in your country. This tax is the buyer's responsibility to pay when the merchandise arrives. We are not versed in VAT and other taxes imposed by Foreign governments outside the USA, so we cannot tell you the exact tax. Contact your local customs office to determine how the taxes are calculated.

 

Customer service & return policy  

PRIVATE LISTINGS - Our listings are slowly being converted to private to protect ebay customers privacy. Recently, it came to our attention that customers of ours were being contacted after sales were completed by other billiards dealers with solicitation type emails. I do not agree with this practice of contacting customers from another company. Eventually, we plan to get all listings converted to the private format.

ABOUT US - We take our business serious and if it is a concern to you then we are concerned. Our feedback rating is a testament to our dedication to our customers. 

Buyer request - Any special notes that you want to tell us need to be included when submitting payment. If you have a color request or a cue weight request, it needs to be stated when submitting the payment. This can be done in the Paypal message area when submitting payment.  If you are mailing payment, please submit a note with your payment about weight request or color. 

Warranties - Most items have manufacture's warranties. If item has been used and is deemed defective due to materials and or workmanship, the return goes to the manufacturer. 

Insured shipments - Please inspect all items when received for possible shipment damage and if damaged in transit refuse the package.  If shipping damage is discovered after opening the item, please contact us as well as the shipping carrier within 24 hours to tell of the damage caused in transit.  If package is insured there is re-coarse with the carrier and we ultimately replace the item for you. Notify the shipping carrier of the damage as well me within 24 hours of receipt of package.  Then we get started on the claim process with the carrier to get the item replaced and sent back on its way to you normally with 1-4 business days from the inception of the claim.  I ship replacements as soon as I get acknowledgement from the carrier not when I actually get the reimbursement for the item. That means that we ship as soon as they notify us the claim is in process so we ship before we are reimbursed for the item. 

Returns - On rare occasion the need to return an item occurs. With your return, you must include the original invoice that was included with your shipment. Please write a brief description on the invoice as to why the item is being returned.  Before returning the item, please contact us at Joerackem@aol.com or call us at 217-585-1660 to discuss the return first. In your email, please include your name, shipping address and specific item(s) that you wish to return and reason for the return.  

Return policy - We will take back any new and unused item and issue your Money back or exchange (buyer's choice) within 14 days from the date that you received the item. The only reduction in the refund will be the shipping and handling fee.  If the item price included shipping, the hard cost shipping that we paid will be subtracted from the amount you paid to determine the total refund.  There is no reduction for shipping and handling if we are replacing an item that did not arrive to you correctly.   

Other - We seldom take vacation, but will be out for several days per year for trips and trade shows appearances. We will have our ebay vacation setting set when we are away for more than three days.      

Additional Store Information
Owner operated and quality personal service. We operate and own a brick and mortar 5000 square foot store at 2601 Taylor Avenue in Springfield, IL, 62703, D/B/A AAA Nielsen's Billiards. Our main local business is sales of new pool tables by CL Bailey and Fisher.  We also move, recover and install tables within 100 miles of Springfield, IL. On new tables, we travel at far as 200 miles to deliver and install. As our feedback indicates, we pride ourselves in doing the right thing and do our best to make everyone happy that does business with us. Email me at Joerackem@aol.com if you have any questions.  You may also call Monday through Friday from 9:30AM to 5:30PM and on Saturdays between 9:30AM to 3:00PM at 217-585-1660.  We are often here until later in the evening, but please no calls after 10PM CST on any day. 

Thank You, 

Joe Nielsen, Nielsen's Billiards