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General Questions

What type of products do you sell on the MyWiT® store?

We sell pre-owned mobile devices and accessories that have undergone an extensive inspection process and been professionally restored to working order. This includes being inspected, cleaned and repaired (if necessary) to meet manufacturer specifications. You will find that some devices have been fully refurbished while others might have minor imperfections. Please see product descriptions for details.

What accessories are included with the purchase of a device?

All devices include a charger, a tested battery and a battery cover (unless otherwise stated in the item description).

Are devices listed on MyWiT® available to customers outside the United States?

No. At this time, we only sell to authorized customers within the United States. We are assessing opportunities to expand to different markets.

Can I see photos of the specific device that I purchase?

No. MyWiT® has thousands of devices in stock. Our photos are a representation of the device and cosmetic condition you will receive. For example, all devices rated as Excellent will be very similar in appearance and condition.

What about a warranty?

Each device comes with our 90-day money-back promise. We plan to offer extended protection on the devices in the near future.

Do locked phones come with carrier contracts?

No. You will need to contact a mobile carrier to register your device and service option before it will operate.

Can a locked phone be jail broken or unlocked?

No. Any device that looks like it has been tampered with will not be able to be returned for a refund.

Are unlocked phones available for purchase?

Yes, unlocked phones are available for purchase. Brand and type availability for unlocked devices depend on the supply of devices.   Please check with your mobile carrier before purchasing.

How many devices are there to choose from?

At any given time, we have access to thousands of mobile devices through our York, Pennsylvania facility. Inventory moves fast, so check back often if you do not see the specific device you are searching for.


Quality

Why should I choose to purchase from the MyWiT® store?

Customers purchase from MyWit® because we understand that our customers put a lot of trust in us when they purchase our pre-owned devices and we take that responsibility very seriously. We're proud of the good reputation we've earned since we started selling devices directly to consumers back in 2011 and we want to keep it that way. That’s why we’ve made sure we have an extensive inspection process in place that will allow us to sell top quality products.

What type of inspection process do your pre-owned devices go through?

All MyWiT® devices listed for sale are 100% fully functional. Our highly-trained technicians inspect and grade the cosmetic appearance of each device to indicate the device is in Excellent, Good, Fair, or Poor cosmetic condition. We conduct an extensive 65+ point functional examination on Excellent and Good rated devices. This includes all internal and external functions including buttons, battery, SIM card, camera and LCD screen. We only approve devices that score a 100%. We then clean and buff each device before running it through a second quality test to confirm appearance and ensure 100% functionality

What is the difference between Grade 1, 2, and 3 Stock device?

GRADE 1 STOCK (Excellent Condition):
The device is pre-owned/reconditioned and is in excellent condition. Cosmetically the phone will show no signs of use, there will be no scratches, cracks or scuffs to the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.

GRADE 2 STOCK (GOOD CONDITION):
The device is pre-owned/reconditioned and in good condition. Cosmetically the product will show signs of use, including a few minor scratches to the screen and casing. It won’t have cracks on the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.

GRADE 3 STOCK (Fair Condition):
The device is pre-owned and in average condition. Cosmetically the product will show higher signs of use, including some scratches and scuffs to the screen and casing. It won’t have cracks on the screen or casing. It includes extensive testing to ensure that all products have been professionally restored to working order.

Payment

What type of payments options do you accept?

We currently only accept payments through PayPal, Inc. (“PayPal”). Please note orders must be paid for at time of checkout.

How long does it take for my payment to be processed?

For all credit and debit card purchases, your order will be processed immediately. You will receive an order confirmation at the time of purchase which you may keep for your records. Purchases made via ACH adhere to the PayPal processing timelines and may take up to five (5) business days to process. After checkout, you will receive an email indicating that your order has been placed and that your payment is processing. Once your payment is approved, you will receive a second email notifying you that your order was shipped. 


Shipping

When should I expect my package to arrive?

All items are shipped from the MyWiT® Pennsylvania facility, actual arrival time depends on your proximity to our facility. We ask that you allow twenty-four (24) hours from the point of checkout for processing time plus transit time (excluding weekends and holidays) to estimate time of delivery of your mobile device.

Would I be able to track my package?

Yes. Once your item(s) have shipped, we will send you an email with a tracking number.

How can I change the mailing address for my shipment?

For your security, once checkout has been completed the mailing address for your shipment can not be changed.  MyWiT® can only ship to the address provided at checkout.