Please see each individual
product for shipping cost.
Minimum Order: There
is no minimum order at MyOfficeInnovations.
MyOfficeInnovations ships to the 48 US Domestic States. Excluded are Alaska, Hawaii, Puerto Rico, APO/FPO, PO Boxes, and International locations.
Hazardous Items: FedEx
and/or UPS classify certain items as hazardous. These items are
subject to an additional $24.95 per hazardous item ordered. Hazardous
items cannot ship via air, therfore these items can only be shipped
via FedEx Ground or UPS Ground.
Freight Line Shipping:
Orders or items that cannot ship via Fedex Ground or UPS Ground
due to their weight and/or size will ship via a Common Carrier Freight
Line Service. Please allow 1-2 weeks for delivery.
All non-UPSable office
furniture items shipped by MyOfficeInnovations will be shipped via
common carrier. The common carrier's only responsibility relative
to the delivery of furniture is to get the product to the back of
the common carrier trailer. You will be responsible for unloading
activities, unpacking activities and any and all installation activities.
MyOfficeInnovations will have no responsibility to perform any furniture
unloading, unpacking or installation tasks on behalf of our customers.
Orders shipped via freight
line to a residential address are strictly delivered curbside. The
Freight company will typically assess additional fees for any delivery
beyond normal curbside delivery. Our fees do not include any delivery
service beyond curbside - customers are responsible for any extra
charges incurred for any extra services. In addition, customers
are responsible for additional charges incurred due to missed delivery
appointments or re-deliveries.
Shipping Locations: All
orders ship from one of our forty (40) nationwide US warehouses.
Should the closest warehouse not have the item(s) you ordered in
stock, we will ship from the next closest warehouse. This may result
in you receiving different items on your order at different times
if you ordered more than one item.
Sales Tax Information
As our organization has shipping locations in many states and as we ship to all fifty (50) states, we are obligated by each state to collect sales tax and remit to each state. Sales tax is separately
calculated and collected in connection with items ordered from MyOfficeInnovations
through eBay. Items ordered from MyOfficeInnovations may be subject
to tax in certain states, based on the state to which the order
is shipped. If an item is subject to sales tax, in accordance with
state tax laws, the tax is generally calculated on the total selling
price of each individual item, including shipping and handling charges,
gift-wrap charges and other service charges, less any applicable
discounts. If tax is separately calculated and collected in connection
with items ordered from MyOfficeInnovations through eBay, the tax
amounts that appear during the ordering process are estimated -
the actual taxes that will be charged to your credit card will be
calculated at the time your order is processed and will appear in
your order confirmation notification.
Do I Return My Order?
Is the item you received
not what you expected? Did it not work? Whatever the reason, you
won't be stuck with an item you cannot use or that you do not want.
We are proud to offer one of the best and most flexible return policies
in the office products industry. You may return your purchase to
MyOfficeInnovations within 30 days of your receipt of the product
for credit as long as the item(s) is in the original packaging.
Please keep in mind that
once your order has been placed, it cannot be canceled. If you refuse
an order, it will then fall under our standard return policy.
our Standard Return Policy
Please open a Return inside of eBay's Return Center and follow the instructions. Once you open the Return, our Customer Service will reply appropriately based on a case-by-case basis. We will provide a Return Authorization for your return as well as a return shipping label if the situation deems it necessary. A return shipping label will only be provided if the return is MyOfficeInnovations' issue.
You must have a Return
Authorization number (RA #) prior to returning goods. Our Customer
Service team will issue you the RA # and provide you with a distribution
center address where the product is to be returned. PLEASE WRITE
THIS RA # ON THE SHIPPING LABEL SO WE CAN ENSURE YOU ARE CREDITED
PROPERLY. Shipping charges for delivery and/or return of items will
be credited only if we are responsible for the error.
We are not responsible
for items that do not arrive at our warehouse. Therefore, we strongly
suggest that you ship your package in a way that allows you to track
the shipment and receive proof of delivery.
All returned products
must be in original condition and packaging; otherwise, additional
charges may be applied. Unfortunately, we cannot take returns of
products that have been assembled or modified. Additionally, certain
products cannot be returned because neither we nor our suppliers
can take them back. If you have any questions about whether a product
can be returned, please call us.
prohibit the return of food and drug products.
If My Order Arrives Damaged?
Even if the package appears
only slightly damaged, write "Package Damaged" when you
sign for delivery. This is VERY important. If the package looks
significantly damaged, you may refuse delivery. The damaged item
will be returned to us and we will send you a new one. If you refuse
delivery, please notify us so that we can expect the return shipment.
If My Order Arrives and I am Shorted an Item?
- Please notify us inside of ebay within 5 business days from the carrier's proof-of-delivery date
for the item shorted.
- If notified within
5 business days we will send out the shorted item at no charge.
Our goal is to make buying
from MyOfficeInnovations easy, safe, and efficient!