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MCM Store Policies

Return Policy

The Company encourages you to examine your purchase immediately upon receipt, and call our toll free number at 1-800-362-9004 during Customer Service hours in the event of any issues or concerns.

Bullion Items – Non-Returnable, Non-Cancellable, Exchanges Only

The term "bullion items", for purposes of this provision, includes but is not limited to ungraded silver, gold, platinum or palladium legal tender coins; and silver, gold, platinum or palladium bars or rounds; as well as any other item advertised or marketed by Company as a "bullion item", prior to Customer purchase. Purchases of Bullion Items may not be returned or cancelled for any reason, at any time, but in the event of a manufacturer's defect may be exchanged for the same item, within the Company's sole discretion, if otherwise available.

In addition to Bullion Items, there are other items from time to time which may not be returned or cancelled for any reason. In this event, the item will clearly be marked as a "Final Sale", in the listing description and/or at the time of purchase.

It is at our sole discretion to determine what constitutes a Bullion Item and/or a Final Sale, and each return or exchange request is handled separately on a case by case basis.

Non-Bullion Items – 30-Day Return Policy

You are entitled to return any non-bullion item purchased from Company within 30 days of the invoice date and receive a full refund of the purchase price, conditioned upon the following:

Products cannot be altered, and coins must be in their original coin capsules, and original packaging, complete and in saleable condition, as a condition of any return. If the product has been altered, is not in its original coin capsule, or is otherwise in unsaleable condition, the product will not be accepted for return or exchange;

All documents and bonus items included with the product must also be returned. If the product is not returned with all original packaging and bonus items, is incomplete, or is returned after the 30-day return period, the Company reserves the right not to accept the return or to accept the return subject to a 20% restocking fee, in the Company's sole discretion.

All returns with a purchase price over $500 must include a Return Authorization Number. This number can be obtained from our Customer Service Department by calling toll-free at 1-800-362-9004 during Customer Service hours.

Refunds of non-bullion items are for the cost of product only; shipping and handling charges are not refundable, unless otherwise stated by Company.

Company will refund the purchase price to the customer in the same manner in which the original purchase was made, i.e., credit card purchases will be credited back to the credit card used. An balance due and owing on a returned item will be deducted from the refunded amount prior to crediting the customer's account.

Beyond the 30-day return period, Company is under no obligation to accept return of any product, but may in its discretion do so pursuant to this policy, for up to one year from the invoice date.

Payment Policy

Immediate payment is required via PayPal for all purchases. We only accept PayPal as form of payment on eBay. However, in rare cases involving new customers making very large purchases a wire transfer may be required.

Florida Sales Tax Policy

Per Florida law we are required to collect Florida sales tax on foreign coin or non-legal tender bullion sales of $500 or less. All Legal Tender US Coins & Currency are tax exempt. Additionally any coin or bullion orders over $500 are tax exempt. Because eBay automatically adds Florida sales tax, (we cannot control this) please contact us before payment if your order will exceed $500.

Product Photo Policy

MCM attempts to display product images shown on the site as accurately as possible. We take all of our photos in house and due to reflections on the mirrored or proof surfaces of a coin there may appear to be 'black' when there is not. If a coin has a color on it at all it will be described as 'colorized' in the description or title. Due to the large inventory we sell, we use stock photos. Serial numbers will vary from the image shown unless specifically stated in the product listing that the item pictured is the item you will receive.

Shipping Policy

Please view our Shipping Policy by clicking here.

International Orders Policy

Please view our International Orders Policy by clicking here.

ModernCoinMart (MCM) Privacy Policy:

ModernCoinMart is operated by Asset Marketing Services, LLC. MCM wants to make your online experience pleasant, convenient and safe. "Personal information" is information about an identifiable individual, which includes name, address, e-mail address, telephone number, and other information that is identifiable to you, as more particularly defined by privacy legislation. By using our Website, by signing up for our newsletter or by providing us with your personal information, in our promotions and in other ways when you interact with us, you signify your agreement and acceptance to the conditions stated in our Privacy Policy and our Terms of Use. This Privacy Policy does not apply to information provided to us in connection with employment opportunities.

What Kind of Information Does MCM Collect?

MCM collects the personal information you provide us in connection with your purchase or sale transaction, such as your name and telephone number. We also collect and maintain records and history about customers' purchases, sales and product preferences. If you pay by credit card, debit card or check, you provide us with your account information. If you return merchandise or request a refund or exchange, you provide us with your personal information. Also, when you register or create an online account with us, sign up for e-mail/newsletters, contact customer service, participate in our surveys, enter our sweepstakes, contests or other promotions, or send us feedback or submissions, you are providing us with your personal information.

How Does MCM Use My Information?

When we collect information from you, such information may be used for one or more of the following reasons:

  • process and complete your purchase or sale transaction
  • identify your product and service preferences so that we can notify you of new or additional products, services and promotions that might be of interest to you
  • improve product offerings and customer service
  • notify you about new services, features, promotions and special offers that MCM thinks you will find valuable
  • provide to you newsletters
  • respond to your inquiries
  • administer your participation in promotions, contests and sweepstakes in which you have chosen to participate
  • measure the advertising effectiveness of our online and other advertisements and offers
  • to customize the advertising and services you see
  • to conduct research
  • help us understand Website activity and improve your use of our Website
  • to collect aggregated site-visitation statistics
  • help us prevent fraud and minimize credit risk.

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public demographic information. On rare occasions we may also be required to disclose your information as is required by law pursuant to lawful requests such as subpoenas, court or agency orders, or as we may reasonably determine to be necessary to protect our rights or the rights of others, to avert harm to persons or property, or to enforce the Website Terms of Use or this Privacy Policy.

Investment & Risk Policy

MCM does not offer investment advice or guarantee profits. MCM expresses no opinion on the soundness as an investment of any coin, medal or other numismatic product. The purchase of coins is highly speculative and involves substantial risk. Certification does not eliminate all risks associated with the grading and purchasing of rare coins. As in other markets, coin prices can be extremely volatile and will rise fall depending upon market conditions as well as changing supply and demand. MCM does not sell coins as an investment but rather as a collectible that should serve the purpose of enjoyment in one of the world's largest and greatest hobbies. Before purchasing coins, you should first have adequate cash reserves and other assets to absorb a potentially significant loss. Prices listed on this website are not to be used as a definitive guide to value for the listed items. You shall be solely responsible for making any decisions regarding the purchase of coins or other products. You expressly acknowledge that you are making all of your own decisions in connection with purchases and/or sales and that MCM is not making any recommendation with respect to such purchases and/or such sales. You also expressly acknowledge that you are subject to a variety of risks, which risks are beyond the control of MCM, and you expressly acknowledge that MCM is not liable or responsible for those risks, for which you have sole responsibility. Those risks include, without limitation, risks associated with the price volatility of the products, particularly precious metals. Under certain market or other conditions (such as technological or other disruptions), you may not be able to liquidate the purchased products or, liquidate the purchased products at prices acceptable to you.

Intellectual Property Policy

MODERNCOINMART, MODERN COIN INFO, MODERN COINS, THE MODERN COIN SUPERSTORE, THE MODERN COIN AND BULLION SUPERSTORE, MCM, MCI, AMERICA'S TRUSTED COIN SOURCE, TUNING OUT THE COMPETITION, YOUR TRUSTED SOURCE FOR MODERN COINS, YOUR TRUSTED SOURCE FOR CERTIFIED MODERN COINS, YOU WANT IT. WE HAVE IT., CONFIDENCE. TRUST. RELIABILITY., and other Website graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of MCM in the U.S. and/or other countries. MCM's trademarks and trade dress may not be used in connection with any product or service that is not MCM's, in any manner that is likely to cause confusion among customers or clients or in any manner that disparages or discredits MCM. All other trademarks not owned by MCM that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MCM. References on the Website to the trademarks, service marks, trade names, products, company names or services of third parties are provided for your convenience and do not in any way constitute or imply an endorsement or recommendation of that third party or its products or services by MCM.

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