No returns will be accepted without an RMA number. Any
merchandise returned without an RMA number will be refused and sent back at the
customer's own expense. An RMA number is valid for 30 days from the issued date.
The product must be sent in ALL the original packaging, including the box(es)
with the original UPC codes, manuals, all other accessories, and documentation
provided by the manufacturer.
ALL returns for refunds/exchanges must be made within
30 business days from the invoice date.
DEFECTIVE returns can be returned directly to us
within 30 business days from the invoice date, at our discretion, for credit,
replacement, exchange, or repair. All NON-DEFECTIVE returns are subject to a 30%
penalty. ANY returns, defective or non-defective returns, received not in "like
new condition" and missing original materials, i.e., original box, packaging
material, accessories, etc., are subject to a 30% restocking fee. After 30
business days, the manufacturer’s warranty applies.
All sales for blank media, including, but not limited
to CD, DVD, LightScribe, Blu-ray, are FINAL.
The customer pays for the shipping for all returns
back to us. We recommend you fully insure your return shipment in case it is
lost or damaged and you use a carrier that can provide you with proof of
delivery for your protection. We are not responsible for any damages to the
product during shipment. We ship back returns to the customer via UPS Ground in
the continental USA. The customer must pay for shipping both ways for Hawaii,
Alaska, Puerto Rico, and international packages.
If merchandise arrives damaged, it is best to REFUSE
it back to the carrier attempting delivery. If you accept the package, make sure
it is noted on the carrier's delivery record in order for us to file a claim.
Save the merchandise AND the original box and packing it arrived in, and notify
us immediately to arrange for a carrier inspection. If you do not notify us of
all damaged goods within the first 3 days of arrival, our normal return policy
will override any claim of damage, and the merchandise will fall under all
current manufacturer restrictions.
Expected turn-around time for all exchanges is 30
days. Although we will strive to process claims within 4 to 5 business days,
shortage of inventory, overload, or other circumstances may delay the process.
RMA number must be visible on all return shipments;
otherwise, it may be refused and returned back to you. A copy of the invoice
must be included in returning package.
Shipping charges are non-refundable.
For credits or refunds on returns, the latest prices
less shipping/handling charges will apply.
Physical damage will void the warranty.
We reserve the right to exchange returns with the
equivalent product for all replacements in the event of shortage of supplies of
the same products.
NOTICE TO CUSTOMER FOR DUPLICATOR PURCHASES
Do not throw away the original packaging for the
duplicator. Please keep the original packaging in a clean and safe environment
for at least one year. If a need arises for the customer to exercise the parts
and labor warranty, this item must be shipped with the same original packaging
in which it was first delivered. Failure to do so may result in physical damage
to the product return delivery, which will in turn void the warranty. If any
part of the original packaging is not included upon return arrival to our
location, the following charges will be applied.
1-TARGET DUPLICATOR: $10.00
2-TARGET DUPLICATOR: $15.00
3-TARGET DUPLICATOR: $15.00
4-TARGET DUPLICATOR: $20.00
5-TARGET DUPLICATOR: $20.00
6-TARGET DUPLICATOR: $20.00
7-TARGET DUPLICATOR: $20.00
8-TARGET DUPLICATOR: $20.00
9-TARGET DUPLICATOR: $30.00
10-TARGET DUPLICATOR: $30.00
11-TARGET DUPLICATOR: $40.00
12-TARGET DUPLICATOR: $40.00
13-TARGET DUPLICATOR: $40.00
14-TARGET DUPLICATOR: $40.00
15-TARGET DUPLICATOR: $50.00
AUTO PRINTERS & PUBLISHERS: $45.00