Bread Crumb Link

Store search

Store categories

Store pages

  • CD/DVD Duplicator Troublesho​oting

CD/DVD Troubleshooting

1. While performing the copy function, my duplication progress freezes at 80% or 99% and will not finish. Why is that?
2. I am experiencing high fail rates during duplicaton. Why is that?
3. After making copies of my CD/DVD on a duplicator, it will not play on my DVD player. Why is that?
4. After duplicating my discs, they start to skip during playback. Why?
5. After duplicating my discs, I start to hear static or crackling noise upon playback. Why?
6. I noticed there are rings on the bottom of my burned discs. Why is that?
7. After duplicating a master audio CD, the burned copies are missing tracks. What can I do to fix this problem?
8. What is "TARGET DRIVE NOT READY?"
9. What is "SOURCE DRIVE NOT READY?"
10. What is "SOURCE DISC EMPTY?"
11. What is "TARGET OVERFLOW?" OR "SPACE NOT ENOUGH?"
12. What is "DEVICE NOT READY?"
13. I have a DVD video recorder I use to make my master disc on but my duplicator won't copy the master disc. Why?
14. I have a bunch of blank discs that are different brands. Is it ok to use different branded blanks for duplication runs?
15. Why does my duplicator copy DVDs and not CDs or it copies CDs and not DVDs?
16. Why are there strange characters being displayed on the LCD screen?
17. Recommended Burning Speed vs. Advertised Max Burning Speed  
 

Q: 1. While performing the copy function, my duplication progress freezes at 80% or 99% and will not finish. Why is that?

A: When your master disc is not finalized, your copy run will not finish and freeze up at the point where your master disc has its last bit of data. Please re-make your master and make sure it is finalized to ensure successful copies on your duplicator.

 
Q: 2. I am experiencing high fail rates during duplicaton. Why is that?

A: In most cases, the readability quality of your master disc is the problem. Taking care of a physical master disc can be difficult. Discs get scratched, scuffed, smudged, smeared, and stained from fingerprints or oil or whatever elements they’ve been exposed to when not handled carefully. When the sensitive internal laser of each reader and burner drive tries to read data from these types of damaged discs and burn them on your blanks, the imperfections will interfere with your duplication runs.

We recommend that you re-create your master disc at a low speed of 4x for CD masters and 1x for DVD masters using high quality blank media brands such as Philips and Verbatim. This process is called Master Re-Creation and will significantly reduce fail rates when using the newly re-created master disc for subsequent duplications.

Q: 3. After making copies of my CD/DVD on a duplicator, it will not play on my DVD player. Why is that?

A: You may be using low quality brand media. We suggest brands with high quality standards, such as Philips and Verbatim. Also, please check to see if your DVD player actually supports DVD-R and/or DVD+R playback. Newer DVD players certainly support these formats but older players do not.


Q: 4. After duplicating my discs, they start to skip during playback. Why?

A: Skipping during playback is normally because the quality of your master disc is damaged. Taking care of a physical master disc can be difficult. Discs get scratched, scuffed, smudged, smeared, and stained from fingerprints or oil or whatever elements they’ve been exposed to when not handled carefully.

When the sensitive internal laser of each reader and burner drive tries to read data from these types of damaged discs and burn them on your blanks, the imperfections will interfere with your duplication runs.

To reduce or eliminate static on your burned copies, we highly recommend re-creating your master disc onto a clean, high quality disc. Also, please reduce your burn speeds on your duplicator to ensure a more stable and secure burn.

If you cannot re-create your master, then your only option is to access the Skip Read Error or Read Error Skip menu function of your duplicator and make sure it is turned on and enabled. This function will have the duplicator do its best to carefully skip by the imperfections of your master disc without causing a failed duplication run.

Q: 5. After duplicating my discs, I start to hear static or crackling noise upon playback. Why?

A: The main reason for static is due to the quality of your master disc. Static indicates your master disc is damaged. Taking care of a physical master disc can be difficult. Discs get scratched, scuffed, smudged, smeared, and stained from fingerprints or oil or whatever elements they’ve been exposed to when not handled carefully.

When the sensitive internal laser of each reader and burner drive tries to read data from these types of damaged discs and burn them on your blanks, the imperfections will interfere with your duplication runs.

To reduce or eliminate static on your burned copies, we highly recommend re-creating your master disc onto a clean, high quality disc and/or lowering your burn speed.

Q: 6. I noticed there are rings on the bottom of my burned discs. Why is that?

A: Noticeable rings on the bottom of your burned blanks indicate that your burner drives are dusty. That’s why we highly recommend keeping your duplicator in a cool, clean environment.

For duplicators out of warranty only: If you feel there is way too much dust in your duplicator causing consistent rings, then your last resort is to turn the machine off, remove the outer shell of your duplicator, and use a compressed air can to shoot all the dust from the drives. Please perform this dust spray in an open setting and spray the compressed air directly at the front of the drives to have it expel dust towards the back of the duplicator.

Q: 7. After duplicating a master audio CD, the burned copies are missing tracks. What can I do to fix this problem?

A: If your master audio CD is under 80 minutes yet your duplicated discs do not have all the tracks, then we recommend you go from Disc-At-Once (DAO) to Track-At-Once (TAO).

Track-At-Once (TAO) is a feature that will duplicate your master’s data bit-by-bit, which at times can be a more secure burn than Disc-At-Once (DAO). Depending on the model of your duplicator, you may or may not find this menu function in Setup. Inside Setup, you will find Burn Mode to change from DAO to TAO.

If this fix does not work, then most likely your master CD is damaged disc.

Q: 8. What is "TARGET DRIVE NOT READY?"

A: There are various reasons for seeing the error message Target Drive Not Ready. The blank discs you’ve inserted into the burners are not brand new but used with data already written onto them previously.

The blank discs are defective.

The blank disc format type is different from the master disc. For example, you may have accidentally put in a DVD master disc with CD blanks.

The burner drives are not detecting the discs.

If you access the Disc Info/Information menu function of your duplicator, you will be able to detect the format type of each disc in each optical drive. Also, if you access Drive Info/Information or Device Info/Information of your duplicator, you will be able to see which drives are detected or not inside your machine.

Q: 9. What is "SOURCE DRIVE NOT READY?"

A: There are various reasons for seeing the error message Source Drive Not Ready.

The top reader drive (also known as the source drive) does not have an inserted master disc.

The top reader drive has been set to the wrong drive. The top reader drive cannot detect your master disc.

To resolve this issue, first look for the Source Select or Select Source menu function on your duplicator. Make sure the selected source drive (also known as the top reader drive) is set to CH 00 or first drive. If not, please toggle the up and down arrow keys of your duplicator controller so that CH 00 or first drive is selected and press ENT. If you cannot find CH 00 or first drive, then most likely your top reader drive is defective.

Q: 10. What is "SOURCE DISC EMPTY?"

A: Usually this error message means the master disc you inserted into your source drive (also known as top reader drive) is empty with no data on it.

Another reason is the top reader drive is set to the wrong channel. If this is the case, please go into the menu function Source Select or Select Source of your duplicator and select the correct channel so that the your top reader drive is selected properly.

Q: 11. What is "TARGET OVERFLOW?" OR "SPACE NOT ENOUGH?"

A: Your master disc has more data than what your blank discs can hold. For example, you might have a DVD master that is dual layer with 6000MB of data but your blank DVD is single layer that can only accommodate up to approximately 4500MB of data. Please access the Disc Info/Information menu function of your duplicator to verify the occupied data size of your master disc and the data capacity size of your blanks.


Q: 12. What is "DEVICE NOT READY?"

A: This error message only display on our 1-1 target duplicators. The error indicates that your burner drive is defective and will need to be replaced. Please contact us for further details in getting the duplicator returned for repair and/or replacement.


Q: 13. I have a DVD video recorder I use to make my master disc on but my duplicator won't copy the master disc. Why?

A: DVD video recorders require you to manually finalize the recorded data. If your master disc is not correctly finalized, then it will neither perform copies on your duplicator nor be able to play on a DVD player.


Q: 14. I have a bunch of blank discs that are different name brands. Is it ok to use different bradned blanks for duplication runs?

A: We do not recommend mixing blanks when performing duplications. Every brand has different quality standards and not all discs are able to handle the same burns speeds. Also, the duplicator will not burn copies successfully if the format types are mixed.


Q: 15. Why does my duplicator copy DVDs and not CDs or it copies CDs and not DVDs?

A: In this type of situation, dust is the main reason for this duplication problem.

The laser of the drives could also be malfunctioning.

Q: 16. Why are there strange characters being displayed on the LCD screen?

A: We recommend the following steps only for machines out of warranty. If your duplicator is still under warranty, please contact us first to have a live technician assist you by phone.

Disconnect the power cable to the controller and then reconnect it. Make sure no metal pieces are touching the power supply box.

Remove the casing of the duplicator. There should be 4 philips screws on the four corners of the machine's rear. They are in color black. Once these are removed, pull the casing towards you, then upwards. This should expose the interior of your duplicator. Check the power connector to the controller to ensure it is snug. If this does not fix the issue, contact our technical support team for further assistance.

Q: 17. Recommended Burning Speed vs. Advertised Max Burning Speed

A: Almost all brand names do not burn at their true advertised speeds.

Is the DVD an 16x disc? Then make sure the burning speed is 8X or lower.

Is the DVD an 8X disc? Then make sure the burning speed is 4X or lower.