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LooneyStuff Foods

LooneyStuff.com Store Policies
SHIPPING RATES
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All orders for the week received by11:59PM Pacific on Sunday will ship on Tuesday.

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General Interest
  

Thank you for shopping with LooneyStuff.com!

 

SHIPPING: 

1. We ship WORLDWIDE!  We specialize in INTERNATIONAL shipping!

2. We charge only ACTUAL shipping charges!  No extra handling fees!  You get the lowest shipping charges possible.

3. We will COMBINE items to give you the very best shipping rate.  When you buy multiple items we will determine the least costly way to pack them for you.  Many times it is cheaper to pack items in multiple Flat Rate packages than to pack all into one shipping carton.  We always choose the least costly option for you…and you always pay only the actual cost.

4. Each of our items has the shipping rate written out in the description.

5. The eBay Shipping Calculator may NOT always give you the correct rate.  Please refer to the item description for actual shipping costs.

6. We would be glad to provide a combined shipping quote…just email us… send us a message with the items you want to purchase, quantity and zip code.  We will figure out the shipping charges and return a reply.  shippingquote@looneyland.com

7. In order to save on shipping costs for you, we may take the product from its original box and repack it into another box that fits better into the Priority Mail packaging.

8. All candy is in perfect condition when it leaves our temperature controlled location.  Candy can melt in transit during warm weather.  We cannot be responsible for melted candy. We ship many packages during the summer with no problems, but there is always the chance that it will sit in a hot truck or hot mailbox for too long.

9. We guarantee delivery.  Products damaged in shipment will be replaced at no cost to the buyer (melting not included).

10. If we ship a product incorrectly it will be replaced, at no cost to the buyer, as fast as possible.

11. If a package is returned to us due to an invalid shipping address, buyer will be charged an additional shipping charge to reship the package to the correct address.

12. A few items ship by UPS.  They cannot be shipped to a Post Office Box number.  Please provide a street address.

13. Shipping times vary.

A. In the USA, most Priority Mail packages are delivered in 2 to 3 business days after

we hand it off to the USPS.

B. Most Priority Mail INTERNATIONAL packages are delivered in 5-6 business days after we hand it off to the USPS…HOWEVER…we cannot guarantee international delivery times because every country is different and we have no control over the package once it leaves our hands.  Some packages to some countries…and I don’t know why…may take as long as 3-4 weeks!

C. We are not responsible for transit time once it leave our location.

14. Tracking information:  There is a difference in "Tracking" and "Delivery Confirmation".  Tracking gives you the ability to see where the package is in transit.  Delivery Confirmation only let you know when the package has been delivered.

A. Tracking is NOT available for the Priority Mail Flat Rate Envelope in the USA.

B. Delivery Confirmation IS available for the Priority Mail Flat Rate Envelope in the USA

C. Tracking is NOT available for the Priority Mail Flat Rate Box in the USA.

D. Delivery Confirmation IS available for the Priority Mail Flat Rate Box in the USA

E. Tracking and Delivery Confirmation is NOT available for the Priority Mail International Flat Rate Envelope.

F. Tracking IS available for the Priority Mail International Flat Rate Box to most metropolitan cities

eBay, PayPal and USPS sometimes mistakenly call the transaction number or the delivery confirmation number a tracking number…it is not…it merely tells you that we bought a label.  trackingquestion@looneyland.com

 

15. Customs form information.  We declare the price of the product only.  We do not add the shipping into the customs amount.  We declare all orders as “Merchandise”.  We will not declare any orders as “Gift”.  Seller is not responsible for customs duties or taxes.

 

Please call 360-859-2080 OR email information@looneyland.com with any questions.

Copyright © 2007 LooneyStuff.com. All rights reserved.

 

 

PRODUCTS:

1. Our product is FRESH!  We receive FRESH product two or more times a week.

2. Products are NOT surplus, damaged or closeout product.

3. Your satisfaction is 100% guaranteed!

4. Label design may vary due to manufacturer changes or promotions.

 

Please call 360-859-2080 OR email information@looneyland.com with any questions.

Copyright © 2007 LooneyStuff.com. All rights reserved.

 

 

PAYMENT INFORMATION:

1. We accept PAYPAL and Money Orders.  Money Order and International Money Order payments must be made in US Dollars.

2. If you are buying more than one item, we will send you a combined invoice with the correct shipping when you have purchased all your items.  Please wait to pay for all items in one transaction.

3. If you do not have a PayPal account, you may sign up for one from any of our listings on eBay.

4. If you choose any other payment method, you will receive an email from eBay with our address for sending the payment.

5. We do not add sales tax to any orders.

6. Currency exchange information.  PayPal makes an automatic currency exchange form your currency to US Dollars.  You pay in your currency, I get paid in US Dollars.

 

Please call 360-859-2080 OR email information@looneyland.com with any questions.

Copyright © 2007 LooneyStuff.com. All rights reserved.

 

 

RETURNS AND REFUNDS:

1. Products returned for refund must be returned in the original packaging, unopened and undamaged.

2. Buyer must pay for return shipping cost and it will not be refunded.

3. Refund will not be given for original cost of shipping.

3. After receipt of returned product, a refund will be given to the buyer within 5 business days.

4. Please notify us first by email before shipping a return.

5. Our address for returns:

            RETURNS

            LooneyStuff.com

            14612 NE Fourth Plain Road

            Suite E

            Vancouver, WA  98682

            USA

6. If we ship a product incorrectly it will be replaced, at no cost to the buyer.

 

Please call 360-859-2080 OR email information@looneyland.com with any questions.

Copyright © 2007 LooneyStuff.com. All rights reserved.

 

 

OTHER LOONEYSTUFF:

1. Can’t find what you are looking for?  Email us…let us look for it…lookforit@looneyland.com.

2. If you need more than I have listed, please let me know…I can list more…morestuff@looneyland.com

3. Quantity discounts.  In some cases we can offer some discount on large quantities.

4. Occasionally we may sell out of an item.

Here’s why...

A) The manufacturer discontinued the item without notice…and we do not expect to receive more.

B) The manufacturer changed the flavors or the package size without notice…and we have to contact the customer.

C) We were shorted on our delivery…and have to wait until our next delivery.

D) We sell two ways…on our website and on eBay…and received orders for more than we had in stock…and have to wait for our next delivery.

Here’s what we will do…

A) Notify the customer with when we think the item will be available.

B) Let the customer choose to wait until the item comes in.

C) Let the customer choose to substitute another item.

D) Let the customer choose to ask for a full refund.

 

5. Feedback information.  We guarantee delivery and satisfaction.  If you are thinking about leaving Negative or Neutral Feedback (we have 100% Positive so far)…PLEASE, email us first at solvemyproblem@looneyland.com.  If we know about your problem we will do our best to resolve it.  We leave feedback shortly after shipping your item.

6. Sign up for my email newsletters.

 

Please call 360-859-2080 OR email information@looneyland.com with any questions.

 

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Copyright © 2007 LooneyStuff.com. All rights reserved.