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OUR STORE POLICIES

Shipping:

We ship almost all items within one business day (Monday - Friday exluding holidays) of cleared payment. The faster you pay for your winning auction or your item the faster you can have your item in your hands!

International Shipping:

All international shipping is handled through eBay's Global Shipping Program. You can get information from eBay's page here: http://pages.ebay.com/help/buy/shipping-globally.html

Returns:

Unlike the majority of eBay sellers who impose a strict return deadline if they offer any at all, we want you to be 100% delighted with your purchase and that’s why we offer a 30-day, hassle free return period.

So, if for any reason at all you are not delighted with your order, you can return it to us for a full refund. Just ship it back and once we recieve the item and verify it, we will return your money.

Refurbished Products:
Refurbished and Reconditioned products are those that were originally purchased and returned by customers. The returned products are sent back to either an original manufacturer, a third-party refurbishment company, or by a in house CompTIA Certified tech, where they are restored to a sellable condition. See below for examples of conditions:

NOTEBOOKS

Grade A
Notebook appears close to as-new condition. 
Grade B
Notebook is in very good working condition, has minor cosmetic blemishes, examples of which are (but not limited to):
Scratches in case (particularly the top lid)
Very fine hairline cracks in hinge, USB, power port areas or casing that does not affect usability
Very minor denting that does not affect usability (particularly on the corners)
Fine scratches or scuffs in the screen (not noticeable when powered on)
Bright or dead pixels (two or less)
No wear or minor wear on keyboard/trackpad
May have "skin" on the top lid
Condition of the underside of the laptop is not used for grading
Used
Notebook is in very good working condition, has major cosmetic blemishes, examples of which are (but not limited to):
Scratches in case (particularly the top lid or corners)
Cracks in hinge, USB, power port areas or casing that does not affect usability
Denting that does not affect usability (particularly on the corners)
Scratches or scuffs in the screen (may be noticeable when powered on)
Bright or dead pixels
Minor to major wear on keyboard/trackpad
May have "skin" on the top lid
Battery has not been checked for fitness or performance and may not hold charge
Condition of the underside of the laptop is not used for grading 


TABLETS

Grade A
Tablet appears close to as-new condition. 
Grade B
Tablet is in very good working condition, has minor cosmetic blemishes, examples of which are (but not limited to):
Scratches in casing (particularly the back of the tablet)
Very fine hairline cracks in casing that does not affect usability
Very minor denting that does not affect usability (particularly on the corners)
Fine scratches or scuffs in the screen (not noticeable when powered on)
Bright or dead pixels (two or less) 
Used
Tablet is in very good working condition, has major cosmetic blemishes, examples of which are (but not limited to):
Scratches in casing (particularly the back of the tablet or corners)
Cracks in casing that does not affect usability
Denting that does not affect usability (particularly on the corners)
Scratches or scuffs in the screen (may be noticeable when powered on)
Bright or dead pixels


DESKTOPS, ALL-IN-ONES, OR PC + MONITOR BUNDLES

Grade A
Systems and Monitor appear close to as-new condition. 
Grade B
Desktop is in very good working condition, has minor cosmetic blemishes, examples of which are (but not limited to):
Scratches, minor dents or minor chipped paint on case
No wear or minor wear on keyboard/mouse (if included)
Fine scratches in the screen (not noticeable when powered on) - All-in-one or monitor only
Bright or dead pixels (two or less) - All-in-one or monitor only
Scratches in bezel or base - All-in-One or monitor only
Condition of the underside of the desktop/all-in-one/monitor is not used for grading
Used
Desktop is in very good working condition, has major cosmetic blemishes, examples of which are (but not limited to):
Scratches, cracks, dents or chipped paint on case
Minor to major wear on keyboard/mouse (if included)
Fine scratches in the screen (may be noticeable when powered on) - All-in-one or monitor only
Bright or dead pixels - All-in-one or monitor only
Scratches in bezel or base - All-in-One or monitor only
Condition of the underside of the desktop/all-in-one/monitor is not used for grading


MONITORS

Grade A
Monitor appears close to as-new condition. 
Grade B
Monitor is in very good working condition, has minor cosmetic blemishes, examples of which are (but not limited to):
Scratches in bezel or base
Fine scratches in the screen (not noticeable when powered on)
Bright or dead pixels (two or less)
Condition of the underside of the monitor base is not used for grading
Used
Monitor is in very good working condition, has major cosmetic blemishes, examples of which are (but not limited to):
Scratches or cracks in bezel or base
Scratches in the screen (may be noticeable when powered on)
Bright or dead pixels
Condition of the underside of the monitor base is not used for grading


TELEVISIONS:

Grade A
Television appears close to as-new condition.
Grade B
TV is in very good working condition, has minor cosmetic blemishes, examples of which are (but not limited to):
Scratches in bezel or base
Fine scratches in the screen (not noticeable when powered on)
Bright or dead pixels (two or less)
Condition of the underside of the TV base is not used for grading
Used
TV is in very good working condition, has major cosmetic blemishes, examples of which are (but not limited to):
Scratches or cracks in bezel or base
Scratches in the screen (may be noticeable when powered on)
Bright or dead pixels
Condition of the underside of the TV base is not used for grading


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