LAND AND SEA COLLECTION
|We sell hard-to-find items and sell them at fair and honest prices backed by a money back guarantee. These include used maritime art, diving helmets, sextants, nautical antiques, ships clocks, lights and cannons, builders plates, ship, boat and plane models. 80 years maritime, & aviation experience|
|We are the largest sellers of quality used and new marine sextants on eBay. Authorized New Astra III B and Tamaya sextant dealer
|FREE SHIPPING TO 48 STATES ON MANY ITEMS*! See each listing|
International buyers welcome. Item shipped by UPS GROUND, or any way requested at additional cost. Buyer pays all charges quoted after the destination and method is known. Insurance is required. Seller is not responsible for loss in transit. Preferred payment is by PayPal or by VISA/MasterCard.
UNDERSTANDING OUR COMPANY POLICIES AND PROCEDURES
Here in one place is all the information that you need to understand how we hope to make your shopping experience with us a fast, friendly and enjoyable experience. We are dedicated to bringing you the best items and customer service possible. Buying on the internet may be a new experience to many and requires a "leap of faith" for the new buyer. Therefore, we want our customers to feel confident that we stand behind everything that we sell.
In this regard, our goals for Land and Sea Collection are to provide:
Unusual, hard to find authentic nautical items of high quality
Attractively priced, and representing good value
Available for immediate shipment
Make internet shopping always a pleasant and positive experience
Provide personal attention and easy methods of contact
Fast, well packaged shipping
And give exceptional "after sale" service
We are always ready to serve you in our areas of specialization which include hard to find authentic marine and nautical antiques, marine art, vintage diving helmets, boat, ship and vintage aircraft models, and antique, vintage and contemporary sextants. Please feel free to contact us by email at email@example.com or call 561-339-3383 from 8 AM to 6 PM Eastern Daylight Time.
ACCEPTED FORMS OF PAYMENT as of November 4, 2008, we recommend PayPal exclusively, but will accept other forms of payment upon request.
FEDERAL & STATE REGISTERED COMPANY: For you added peace of mind, we are a real full time business, not an after hours or weekend hobby. We are licensed by the State of Florida as a full fledged company. We have a state sales tax number and a Federal Employee Identification number. We have a physical presence in two locations in the Greater West Palm Beach area. We have a business account with a national bank. In other words, we are real people doing business in the real world and are easily verifiable and traceable. We want to be here for years to come, and can only do so if we provide high quality products at fair and honest prices, and back them by the finest service available.
You can take added comfort from our "About Seller" page and in our Guarantee of Satisfaction
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OUR UNCONDITIONAL GUARANTEE: If not completely satisfied with your purchase it may be returned, if without damage, within five days of receipt in its original condition and packaging. Returns must be insured for their full value. All that is required is a prior email authorization by us for the return. Unfortunately, no refund can be made for the cost of shipping, packaging and handling unless we are at fault.
PRIVACY: Our policies on "Privacy" are simple.
- We do not sell your names to third parties
- We do not keep your credit card information on file
- We do send unsolicited emails
- We do keep copies of the transaction which includes your name, address, and shipping information
- We do keep copies of responses to your questions or requests
- And that's it
DETAILED SELLER RATING SYSTEM & FEEDBACK: In the past, we have avoided discussing Feedback with our customers because we considered it bad form. However, the new eBay Detailed Rating System (DSR) has put eBay merchants under the gun because the buyer's have not been told how their ratings impact a seller.
Most buyers are unaware that eBay bases a monthly fee discount on a Seller's "Star" rating. eBay has made a major goof in this system since if a merchant receives less then 10 Feedback Ratings in a 30 day period he automatically becomes ineligible for any discount even though he received 5 stars in all rating categories on those filed. Under this program, we have been denied a discount much more often the not because many customers do not bother to file Feedback.
In addition, a monthly average of "4.6 Stars" which is the minimum level to qualify for a discount in all four "Star" categories costs us approximately $150.00 in additional eBay Fees - that's above what we would pay if we had a "4.8 Star" average in all 4 "Star" categories!! Any average, that falls below 4.6% disqualifies the merchant from receiving any discount.
Since we are seller's of expensive items which typically are sold in small quantities any one individual's Feedback and corresponding Detailed Rating System Scores can have a disproportionate impact on the average so please file your Feedback and take care in how you answer the queries.
If you are happy with our items, our service, and our packing & shipping please be sure to use the "Star" rating system and remember that a "5 Star" rating is the only way we can qualify for eBay's maximum fee reduction, and that less than a 4.6 score can disqualify us.
In the chance you are not completely happy, please write us about your concerns, and give us a chance to correct the problem before you file.
eBAY FEEDBACK GENERAL: There is no eBay rule that requires feedback be placed. However, it is a good idea and helps make trading on eBay a more positive experience. Consequently, we encourage our customers to file their Feedback if they are satisfied with their shopping experience. If for any reason, you are not satisfied please contact us by phone or email before you do anything else.
We work very hard at what we do and at serving our customers, and our 100% positive feedback rating is a result of these efforts. If for some reason you are unhappy with the product and /or our services, we will be more than happy to take it back in accordance with our terms of sale and give you a full refund no questions asked.
When we file Feedback: In order to be sure that the customer has been fully satisfied we wait to file our Feedback until after the buyer has files theirs. This makes sure that the sale is completed to the buyers satisfaction and allows us to close the sale as being completed.
UNAUTHORIZED RETURNS: In the rare case, where someone does not follow our Terms of Sale or returns an item without authorization, we may at our discretion impose a 15% re-stocking fee.
BUSINESS INFRACTIONS: In the very rare instance where a buyer may act in a manner that is in contravention of our Terms of Sale or contrary to accepted business practices, a 15% "Cancellation Fee" may be deducted at our discretion from the refund. This charge shall be in addition to the recovery of the expenses we incurred in making the sale.
DAILY SHIPMENTS: Many of our products have shipping included in their domestic price. Our normal shipments go either UPS or FedEx Ground, and we can ship expedited by either method at additional cost. For your protection and ours, everything must be shipped insured.
If your payment is received before 11 AM, your item will generally ship the same day. If it is received after that, it will ship the next day. In the event that for any reason there will be an unforeseen delay, you will receive an email telling you the reason and giving you some options such as waiting a few days or receiving a refund.
We mainly use the U.S. Postal Service Air for international shipments, but their Global Express Service is a recommended alternative. A credit will be given if domestic shipping is quoted in the price.
No matter who the carrier is, in the event of damage, we handle the claims processing in your behalf, and if possible replace the item immediately.
After shipment, an email notice is sent which includes a tracking number and estimated date of arrival as soon as the data is available in the carrier's database. That is usually by the morning after shipment.
IN-HOUSE PACKING: We pack and ship in-house, and have accounts with all the major couriers and a few over-the-road carriers. Many of the items we sell are antiques, unique, one-of-a-kind, and pricey, so the process is much more complicated then most and requires we treat each sale as a special case.
PACKAGING: This is the most important part of a successful sale because there is nothing more upsetting to the customer then to open the carton and find a damaged item. Good packaging minimizes the chance of in transit damage. In the long run, it also saves us and you the customer time and money because we never know if the carrier will accept the claim and how much they will award. The entire packing and shipping process takes a professional level of know-how, extra time, and more and special packaging materials. We go to the trouble of double boxing most of our models for added safety, and your protection. We also always seek out the least expensive of the various means of transport.
DAMAGED SHIPMENTS: If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then email us and inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please email us so we can make arrangements to have the shipment picked up and inspected by the carrier. You must keep all the original packaging until the carrier picks the item up.
OUR OVERRIDING PHILOSOPHY is to get the item to our customers safely, and at the lowest possible cost. Depending on the item, this can require special packaging, and obtaining declared value insurance. If so, we have written instructions covering the packing procedures, and use a method of shipping that guarantees insurance coverage. For example, FedEx has specific exclusions in their tariffs where they do not cover models, antiques, and one-of-a-kind items such as works of art. This constitutes a
lot of what we sell. We do ship our less expensive models by a courier service, but if it is damaged, we replace it at no cost to the customer. If damages were significant, which they are not, we would use UPS instead. They are more expensive, but provide insurance coverage where some of the others don't.
U.S. POSTAL SERVICE: For domestic shipments, the U.S. Postal Service provides good insurance and good service, but the costs are much more expensive than the usual courier services. We therefore prefer to ship by a courier domestically, but the postal service is significantly cheaper when shipping overseas.
Therefore, USPS is our preferred choice when shipping to foreign countries, but doing so is limited by size restrictions that vary between counties, and the class of service desired. Packages can either be 108 or 79 inches combined length and girth with a universal length limitation of 45 inches in length.
International postal insurance is expensive, and varies by country and class of service, and since May, 2007 rarely is available in an amount equal to the value of the shipment. The seller is not responsible for this gap in coverage, and the buyer assumes the responsibility for any loss.
The U.S. Post Office subcontracts its fastest overseas service with the highest insurance limits of $2499.00 to FedEx and FedEx rules apply to the cartage. Even though the post office will carry edged weapons to most countries using Priority Mail International, with insurance limited to $650.00, FedEx Will not transport any form of weapon.
Oversize shipments must go by courier, over-the-road hauler, or ocean freight.
OVERSIZE AND HIGH VALUE SHIPMENTS: We prefer to have the customer make his own arrangements for large size, very heavy, or very expensive items. We do recommend an experienced antique moving specialist in our listing of these items, and arrangements can be made directly with them. Under special conditions, we also will assist in shipping the item ourselves or make arrangements with an over-the-road hauler with whom we receive a significant discount from published rates.
OVERSEAS CUSTOMERS: A significant part of our business is overseas. We sell worldwide, but request that overseas customers contact us before buying an item. This is so we can explain the added costs that are involved in an overseas shipment which include, but are not limited to, the size and weight of the package, cross border fees which are a function of exchange rate differentials and preparing the required export documents and for many countries two certified commercial invoices. The latter two items are extra services for which we don't charge. The expenses that we do expect to recover are included in the cost of postage on USPS shipments. On request, we will itemize them for you.
At the time we bill for postage, the amount is only an estimate because the exact size and weight of the package wont be known until the item is packed and taken to the post office for measurement and weighing. If we are in error, and the actual amount is more, we will absorb the added cost ourselves. If it is less, and more than a few dollars a refund will be automatically made.
DUTIES, TAXES & DELAYS: The customer is responsible for his country's import duties, taxes and clearance fees, and knowing the import rules and regulations governing the purchase. You should inquire about them with your home country's custom's department before buying. We are not able to provide that information. We do not charge, or is there any U.S. taxes on overseas shipments.
USPS is our preferred choice when shipping overseas, but packages are limited by size restrictions that vary between counties, and the class of service desired. That can either be 108 or 79 inches combined length and girth with a universal length limitation of 45 inches in length. Their insurance, which is expensive, varies by country and class of service.
Scheduled postal service to most parts of the world is by Air, and is supposed to take from 4-10 working days depending on the class of service. However, there is increased scrutiny required because of terrorism concerns, and delays are frequent. We have no control over this so please be patient. We can only trace postal shipments after a period of thirty days.
Going to the post office can be a time consuming chore. It can be avoided by having them pick the item up at our warehouse, but this is expensive at $14.25 per package. Instead, we prefer to save our customers money, and take the package to the nearest facility which is a 15 minute drive one way and a visit that can take over one half hour. The amount we charge to deliver packages to the post office depends on the number we have at any one time. We charge a minimum of $5.00 and will not charge more than $10.00 for this service. That leaves from $9.25 to $4.25 in our customers pocket.
COUNTRIES SERVED: We have satisfied customers in Argentina, Australia, Austria, Belgium, Bermuda, British Virgin Islands, Canada, Chile, China, Czech Republic, Democratic Republic of Congo, Denmark, England, France, Germany, Greece, Holland, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Martinique, Mexico, New Zealand, Norway, Nova Scotia, Panama, Portugal, Puerto Rico, Saudi Arabia, Scotland, Singapore, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, USVI and the Eastern Caribbean.
THE BOTTOM LINE ON SHIPPING:
We do not consider shipping a profit center where we mark-up prices. We bill our shipping honestly, but we do expect to recover our out-of-pocket costs. If you are in doubt, compare what we charge for size, weight, insurance coverage and type of packaging to what any Pack & Send, UPS Store or Kinko's Store charges. Also compare our rates to that of the US Postal Service. We doubt that you will find anyone cheaper or who provides better packing when all things are taken into account.
If you need help, or have further questions, please inquire. firstname.lastname@example.org or call 561-339-3383 anytime between 8 AM and 6 PM Eastern Daylight Time.
Copyright 2009 - 2007 by Land And Sea Collection™, All Rights Reserved.