At Kotula's, our goal is to offer a unique assortment of products that gives our customers a chance to shout "Wow, check out all this cool stuff!" We think you'll enjoy Kotula's (pronounced Ka-too-la), and know you'll return again and again!
Terms + Conditions
Payment and shipment terms may vary on individual items. Please read each listing carefully for item specifics relating to shipping times, returns, refunds and delivery options.
Paypal Only. At this time we will accept Paypal payments only on eBay purchases. Kotulas cannot accept gift cards or money orders.
Accuracy + Content
Kotulas is working hard to ensure that the information provided on the eBay site or in any Kotulas advertisement is accurate and up-to-date but due to the risk that the information may be compromised by software or procedural errors, Kotulas does not guarantee the accuracy or completeness of the information provided on this site or in any Kotulas catalog or advertisement . Kotulas reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. Photos may vary. Pricing and shipping & handling rates are subject to change without notice. We apologize for any inconvenience this may cause you. Kotulas does not warrant the accuracy, integrity or completeness of the content provided in this Website or in any Kotulas catalog or advertisement, including any advice or other similar information obtained by you from us though this Website or in any Kotulas catalog or advertisement. Kotulas makes no representation that the content provided in this Website or in any Kotulas catalog or advertisement is applicable or appropriate for use in locations outside the United States.
Ship to Locations
The 48 Contiguous United States ONLY unless specified. Shipping is paid by the buyer.
Customer Care + Return Policy
Most items can be returned within 30 days if they are unused/undamaged. All returns must be authorized by a customer service representitive and a return authorization number must be obtained to return or refund any item. Refunds are given for the cost of product only and do not include shipping cost. Please note that items that have been gassed or oiled cannot be returned. Additionaly, some factory-shipped items will require a 15% restocking fee if returned. Please see individual item return policies for specific details.
- To obtain a Return Authorization number, or to help with product issues please contact us through eBay messages.
- After 30 days, all items are subject to warranty and any service must be authorized by a customer service representative.
- If you would like to return an item or if you have a problem with an item, please contact us through eBay messages.
Order Changes + Cancellations
Generally Kotulas will only make changes on orders which are unpaid. Examples of acceptable order changes include removing items, combining orders and shipping costs or cancelling orders. If your order has been paid and you do not believe that your shipping has combined, please email us through ebay messages and we will make sure that we verify the correct shipping amount for your order.
Kotulas cannot accept address changes or product substition at any time on paid orders. Address changes to orders are prohibited by eBay and Paypal and sellers are required to ship the order ONLY to the address provided in the eBay transaction details. Information about these policies can be found here: eBay and here: Paypal. Without following these rules there is no protection under buyer and seller protection provided by eBay and Paypal
Kotulas will accept eBay order cancellations when able to do so. To cancel an order the following conditions must apply:
- The completed order has not shipped
- The completed order has not been processed through our system and sent to our warehouse (within 1 hour in most cases)
- The cancellation request is received within 6 days of the auction close and is not in an unpaid dispute status
- The cancellation request is made through the eBay "My Messages" console. Cancellations made by phone may not be accepted.
Processing Time + Warehouse Time + Shipping Time = Total Delivery Time
- Processing Time: It usually takes less than one day to get your order processed and sent to the warehouse. If your order includes a PO box, APO/FPO box it will not proceed to the warehouse. If your order does not proceed to the warehouse, we will notify you by email with instructions on how to proceed. If no action is taken your order will be cancelled. Minimum time: 1-2 business days.
- Weekend/Holiday Orders: We do not process your order on Saturday, Sunday or holidays. Allow an additional 1 to 2 business days for weekend orders.
- Warehouse Time: Once your order has been processed, we will send it to the warehouse to be shipped. It usually takes 1-2 days for us to ship your product once it arrives in our warehouse. If the product ships from a factory, the order will be sent to the manufacturer to process and warehouse time will vary depending on the product. Please refer to the individual item description for estimates on factory shipped items. Minimum time: 1-2 business days
- Shipment Time: Our standard shipment method is UPS ground. Once your order is shipped it will take a few days for UPS to get it to you. We ship most orders from our east coast warehouse. Please be aware that orders being delivered to the west coast can take 5-7 business days to arrive.
- Expedited Delivery: If you make a purchase and select UPS 2nd day air, your order might not arrive in two days. Processing time can take 1-2 business days and warehouse time can take 1-2 business days and after that delivery can take 2 days. If you want to use second day delivery, place your order before 10am eastern, Monday through Friday (holidays and weekends not included) and make sure that we are shipping to a physical address. Monitor your email and your order status closely in case we notify you of a problem processing your order.
- Truck Shipping: Orders with items that must ship via truck and may take additional shipping and handling time. Please refer to the item description for more details on these items. Please note that truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.
- Tracking numbers and order status will be sent to you via email. Please make sure that your email is entered correctly in checkout and be sure to allow correspondence from Kotulas to your inbox. You may also request tracking information by contacting us through eBay.
Please read these explanations of shipping times according to stock availability:
|Shipping Times According to Stock Availability|
|Estimated Delivery 3 - 9 Business Days: The item is in stock at our warehouse. These products usually ship 2 to 3 business days (weekdays only) after your order is placed.|
|Estimated Delivery 6 - 11 Business Days: The item is in stock at the factory and is drop shipped directly to you. This product usually ships 5 to 6 business days after your order is placed. .|
|Estimated Delivery 11 - 16 Business Days: The item is in stock at the factory and is drop shipped directly to you. This product usually ships 10 to 11 business days after your order is placed.|
|Estimated Delivery 16 - 21 Business Days: The item is in stock at the factory and is drop shipped directly to you. This product usually ships 15 to 16 business days after your order is placed. These products may be special order, have limited availability, require special handling or assembly or are made to order.|
|Estimated Delivery 21 - 26 Business Days: The item is in stock at the factory and is drop shipped directly to you. This product usually ships 20 to 21 business days after your order is placed. These products may be special order, have limited availability, require special handling or assembly or are made to order. Examples of such products may be generators and some specialty tools.|
|Backordered Items: These products are not currently in stock at any of our warehouse locations. Kotulas does not knowingly list backordered products on eBay but sometimes unforeseen high demand or stock shortages occur. In some cases, factory shipped items may be on backordered without warning or without our prior knowledge. In most cases we have ordered the product from our supplier, but have not received a date yet as to when we will receive this product. If the item in question is a factory shipped item, we will give you the most accurate estimate that we have as to when the item will ship to you. .|
Copyright © 1996-2015 Kotulas All Rights Reserved.