All order usually ship out within one business day excluding
holidays. Any delays from that policy will be posted here:
We will be closing early Friday March 20th about
12noon PST - any payments received after that will be shipped the following
Below is a list of 2015 national holidays where all shipping
services are closed (so we usually are too):
Thursday, January 1 – New Year’s Day
Monday, January 19 – Martin Luther King, Jr. birthday
Monday, February 16 – Presidents Day (observed)
Monday, May 25 – Memorial Day
Saturday, July 4 – Independence Day
Monday, September 7 – Labor Day
Monday, October 12 – Columbus Day
Wednesday, November 11 – Veterans’ Day (observed)
Thursday, November 26 – Thanksgiving Day
Friday, December 25 – Christmas Day
The default shipping charges in our auctions is the most
economical method available to our customers. Unfortunately this is
usually the slowest. Faster options are available. Email us
with the auction number and your mailing address for a quote. Smaller items usually ship via First Class mail or Priority
Mail. Larger items (over 1lb.) ship Parcel Post or UPS Ground.
Software, movies and books 10oz or over ship via Media Mail . Media mail can take 1-2 weeks to
arrive in the lower 48 states. HI, AK, PR, VI & APOs can take even longer
and are encouraged those locations to upgrade
to faster shipping methods.
Knight Discounts is not responsible for lost damaged mail &
once an item ships its completely out of our control. The customers
assumes all responsibility for lost, misdirected and/or damaged mail unless
he/she pays for shipping insurance. If a package is returned for ANY
reason the customer is responsible for the return postage and forwarding
Last year USPS had the largest increase in international
postage rates ever. They usually increase 2-4% each year but this time it averaged 54% - Postage rates have has almost doubled for most the types of
products we sell. The S&H fees in our auctions do not only cover the cost of
postage. We also have to charge a handling fee to cover all the other costs
involved in completing the sale (I.E. packaging, Ebay fees, payment processing
fees, postage meter fees, etc.). International shipments paid with Paypal and
choose an untraceable shipping method may also require USPS certificates of
mailing (proof of shipment for Paypal requirements) and Endicia insurance which
won't reflect in the actual postage.
In most cases the international S&H rates are posted in the
auction. International customers can manually adjust their total at
checkout to reflect their choice or email us with the item number, your country
and shipping method and we'll send you a new invoice. If you don't
know the S&H rate to your country, email us with the auction number and your
country and we'll email you your options. US funds only. No international personal checks. No
bank transfers. Be sure to include your address exactly how it should appear on the package and
any special customs requirements (by default we mark all items as "gift").
The buyer is responsible for an duties/taxes you may incur from your country. For orders over $100 & paying with Paypal must ship via Global Express (the only international shipping
method that offers tracking).
Please note the shipping times posted in the auctions are only
estimates. These estimates usually get even longer around the holidays.
Once an item ships there is nothing we can do to speed it up. Only Express
International offers international tracking/insurance - any other method is at your
own risk. We ship internationally 20-50
times/day. Here are a few things we've learned:
Italy, Greece, Malta & Brazil are almost always slower than the posted
delivery time estimates & we can only ship via Express Mail ($39 or more) if paying
with Paypal as that is the only method that can be tracked.
Many countries will open the package (we're assuming for
security reasons). Germany will often times open the retail packing
The map above is not entirely accurate. The
counts are based on the buyer's registered address on Ebay. Please
understand that many international buyers register their Ebay accounts using
US based address even though we ship it internationally. Also, we had already
been in business for over 6 years on Ebay before the map actually started
counting transactions. We just thought it was a neat idea :).
We offer discounted S&H rates on additional Ebay purchases for both US
and international customers. Please email us after you're done
winning with all the auction numbers and your mailing address and
we'll calculate the discounted rates then send you a new invoice. You
can also email us the item number BEFORE you bid so we can calculate
your combined S&H option (so there are no surprises). Email us at:
In order to receive discounted S&H rates on
additional items, all items must be paid for with ONE payment &
ship in one package. Discounts vary. US customers
standard S&H rates are calculated by starting with the most
expensive rate and taking 50% off the rates on each additional item.
Please note only software & books can be shipped via Media Mail -
combining software & books with something else may not result in
reduced S&H rates. We charge a nominal handling fee
(usually about $1-3)
for each item to cover other costs involved in completing the
sale (I.E. packaging, Ebay fees, payment processing fees, postage
meter fees, etc.). To sell something on Ebay for $.01 can cost
over $1.21 in transaction fees. All S&H fees are clearly
listed in all auctions - if you don't agree, don't bid.
We hope this section has been helpful. Please
abide by these policies so that we can continue to bring you the best
merchandise at the lowest prices. If you need any help or have questions
please let us know.