Bread Crumb Link

Knight Discounts

Frequently Asked Questions
Shipping Info
Policies
About the seller

Store search

Store categories

 


Welcome to Knight Discounts on Ebay.   We specialize in popular and hard to find software, video game accessories, novelties, close outs and more.   We strive to find the lowest price possible and pass on the savings to our customers.  Superior service and happy customers are our number one priority!

On this page you can find out the following information:

Click here for shipping information please click here.

 

 

Our Guarantee

We guarantee our products to be as stated in the auction.  If there is a mistake or typo in the auction, please let us know.  If the product arrives DOA - we'll replace it (see return policy below).

Contact Information

If you have any questions or concerns, feel free to email us at ebay@knightdiscounts.com or send us a message through Ebay's message system.  Be sure to include the item number(s), auction title and any other pertinent information (E.G. your mailing address, etc).  All emails are answered usually within 1 business day. You might also check your spam/junk filter (Yahoo and AOL/Hotmail users especially).

Payment Information

All items are well protected and usually shipped same day.  Payment must be received within 10 days of the auction's end or it will be re-listed. All credit card payments are processed through Paypal. We also accept check/money order payments upon request (US orders only).  The automatic invoice Ebay sends after you've won will have our payment address & instructions for mailing payments - along with a link to pay directly with Paypal. If paying with Paypal you don't even need to wait for the invoice - just complete checkout from the original listing page.  US currency only.  Please include your mailing address, email address and auction number WITH your payment.

Return Policy

Please understand that Knight Discount's prices are much lower than you will find at most retail stores.  To stay competitive on Ebay we have to keep our prices as low as possible.  With that in mind, all Ebay sales should be considered final.  We do accept returns for refund on new/unopened products. If the product is defective we're happy to replace and test the replacement before it ships. If this happens, we must be notified within 14 days of the delivery date. 

  • Absolutely no refunds on opened software.  If its defective we're happy to replace it & test your replacement before it ships. CD keys will not be replaced.  See Ebay's return condition policy here.
  • S&H charges are non-refundable. Refunding items w/ 'Free S&H' will be charged a 20% restocking fee to cover original postage & transaction fees.
  • DOA/Defective products are allowed for return for replacement 2 weeks of the delivery date
  • All returns must be in new/unopened retail packaging with all original packing materials including materials such as manuals, accessories and cables (unless specified otherwise).
  • Returned merchandise must be post marked within 7 days (1 week) from the date of the RMA authorization letter or the return will be refused and returned at the customer's expense.
  • Customers are responsible for return shipping charges. We do not manufacture any of the products we carry. However, Knight Discounts will split the shipping costs with you. If you pay to send the item back to we will replace the item and ship the replacement to you at no charge (this is analogous to paying for gas to drive a product back to a store where you bought it to return it).
  • All products are sold with their respective manufacturer's warranty (if applicable).
  • Please note that not all items are covered by this return policy. Some manufacturers require that their items be handled directly by them (especially software).  Check with your products documentation and/or manufacturer's web site for details.
Feedback

All Ebay & Half.com feedback is automatically reciprocated.  Once you receive your item(s), feel free to leave us positive feedback and it will be returned automatically.  Ebay usually does it within seconds but sometimes it takes an hour or two.  We realize that it only takes a minute to leave a feedback comment manually but we have over 1000s of auctions a week.  The majority of our negative feedbacks are from Ebay members who never contact us first and/or use it as a way to try an communicate with us. Feedback is permanent. It is Ebay's posted policy to contact the seller before leaving neutral/negative feedback.  Leaving us negative/neutral feedback without contacting us first negates any chance of resolution.  You can always email us at ebay@knightdiscounts.com

General/Misc Policies
  • We will not be held responsible for you ordering the wrong product(s) - all refusals will be credited minus the S&H charges & applicable fees.
  • We're strictly mail order. We can no longer accept local pickups since we don't have a local store front and our lease agreement doesn't allow it.
  • YOUR BID IS A CONTRACT - Place a bid only if you're serious about buying the item. If you are the winning bidder, you will enter into a legally binding contract to purchase the item from the seller. Buyers should contact the seller to resolve any questions BEFORE bidding.

 


We hope this section has been helpful. Please abide by these policies so that we can continue to bring you the best merchandise at the lowest prices.  If you need any help or have questions please let us know.