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Jersey glam

Ordering

· The item I want is no longer listed. Will it be back? I’m very sorry but most likely no. Most vendors we purchase from sell a limited amount.

· How can I see if the item comes in other colors and sizes? If you go to our store search and type in a few key words of the product all the items similar will come up.

· Do you sell anywhere else or have a catalog or store? Currently we sell on Ebay, Ioffer and Facebook.

· Do you sell in large quantities or wholesale? No. I’m sorry but we only sell online retail.

· Do you give deals on multiple items (ex. Many of the same dresses for a dance company recital?) Always feel free to send us an email and we may be able to work something out.

· I would buy this item but I feel it is pricey? One of the best things about our store – MOST items are listed at buy it now/BEST OFFER!! Feel free to shoot us an offer. We just may accept it!

· When do you receive new items? We order new merchandise almost weekly. Become a fan of our facebook page (the link is in our store) and view items before we receive and list them!


Order Status (Processing time, shipping, tracking…etc)

· Has my order shipped? Go to my Ebay, click on won and find your item. If it has been shipped you will see a packaged box icon next to the title of your purchase.

· How long does it take for order to be shipped out? All orders are shipped within 3 business days from the date of purchase.

· How long do packages take to arrive?

Approximately:

US Orders:
1. USPS First Class Mail (2-5 business days)
2. USPS Priority Mail (2-3 business days)
3. USPS Express Mail (guaranteed in 2 business days – usually arrives in 1 business day)


International and Canadian Orders:

1. USPS First Class Mail (6-10 business days)
2. USPS Express Mail (3-5 business days)


· How do I track my order? All domestic orders include tracking. Go into my ebay and look under items won. Underneath the title will be your tracking number if your item has been shipped. Click on the number and it will tell you the status and location of your package.

· How much is shipping? You can find the shipping amount for each item just under the price on the actual selling/description page.

· Do you give any shipping discounts? Yes! We combine shipping for an additional amount of $2.99 per item! Both international and domestic purchases! We also give FREE shipping for orders over $100 – United States only.



Payment

· What payment methods does Jersey Glam accept? Currently on all the website we sell at we only accept Paypal.

· When is payment due? Payment is due within one week of the auction listing.

· Is the payment method secure? YES! Paypal is one of the most popular online services for payment for companies. We never even see any of your credit card information.



Sizing

· How do I figure out what size I would be? On our store page is a tab for a size chart. You can also email us for measurement of the item you are interested in.

· What dept. size do you carry? Pretty much all of our clothing is Juniors, some is also Misses.


Return Policy

· Do you accept returns? I’m sorry but we only accept exchanges for a different size. If there is a problem with your purchase you feel should be corrected we may make an exception. Please note – swimwear and lingerie can’t be exchanged for sanitary reasons.

· How do I go about doing an exchange? First please email us on Ebay and let us know that you need the item in a different size. We will check that it is in stock and let you know if we have the item. Then as soon as we receive your package in NEW condition your correct size will be sent out. PLEASE NOTE – we do NOT cover shipping charges. You must pay to have your own item sent back and we charge a lower than original shipping amount to resend the item.

· I’m not happy what do I do if you don’t accept returns? ALWAYS PLEASE email and notify us if there is a problem prior to leaving feedback. We extremely appreciate having the chance to fix a problem before receiving feedback.


PLEASE REMEMBER – PLEASSEEEE DO NOT BID/BUY UNLESS SERIOUS! UNPAID ITEMS DELAYS THE SELLING OF OUR MERCHANDISE AND MAKES MORE WORK FOR US!


HOPE YOU ENJOY OUR STORE AND HAVE FUN SHOPPING!

<3 XOXO JERSEY GLAM




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