Do you have a size exchange policy?
Yes, we do offer free size exchange for customers in Continental USA (48 states). We do not charge S&H on the exchange but we do ask that you pay for the item to be shipped back to us. Item received must be in original unused condition. To keep things easy for our customers we don’t require RMA number. We do NOT process refunds OR size exchange for our international customers and customers from HAWAII and ALASKA.
Do you ship to PO Box & APO addresses?
Yes, we ship to PO Box and APO address. Simply select USPS shipping option during checkout. Shipping price by USPS for jackets, suits, pants and few other items will be higher by $19.99.
Do you offer combined shipping discount? Yes, we do:
- For continental USA customers; Additional items ship free. We only charge shipping for one item - the item with highest shipping amount. All additional items ship free. As example if you buy pants with jacket, pants will ship without any shipping charge with jacket. Simply buy all items that you want and use pay now button in any one of the listings to go through our checkout system. Our checkout system will automatically apply the discount.
- For international customers or continental USA customers with PO Box shipping address or for customers outside of continental USA (Hawaii, Alaska etc.): We offer half off on additional items. Item with highest shipping cost is charged full amount and after that each additional item get half off on shipping.
What is your feedback policy?
We believe in leaving prompt feedback once we receive payment. Feedback for customers who use Paypal eChecks or Money Order/Checks will receive feedback once payment is cleared.
Do you deal with wholesales and retailers?
Yes we do, we list bulk items on eBay as well. If you are wholesale or retailer please contact us.
Do you allow pickups at your location?
NO, we don’t offer pickups.
Can I change my order or give special instructions?
Please don’t leave such information in checkout or Paypal payment notes. If it’s important please contact us using eBay – “contact seller” link. As per eBay policy all of our listings are for specific product, color and size. Please make sure you are buying the right item. Asking for change of size or color might significantly delay shipment of your item and we won’t be responsible if we can’t fulfill your request.
Can you mark my item as gift for international orders?
No, we cannot however you will still get a great deal since our prices are highly discounted.
I am international customer. Do I have to pay customs taxes or duties?
Yes, you are responsible for your country specific customs tax or duties and we don’t know how much they will be. Our shipping charges do not include country specific customs taxes or duties.
Can you do item size exchange or refund for international orders?
Unfortunately we cannot offer size exchange or refund to our international customers and customers from Alaska, Hawaii and any other locations outside of the 48 US states.