I can't the find the diamond I want in
your inventory. Can you still help?
It is not common to find a direct channel of communication to
a diamond manufacturer located inside the diamond exchange. Feel free
to use it! Let us know the specifications of the diamond you're looking
for. Our unique location inside the diamond exchange exposes us to
countless stock. It usually takes us a couple of days to find the
diamond you want and upload its listing to eBay for you to purchase.
Why are your diamonds so much cheaper
than in retail stores?
There are several factors leading to our extremely competitive
prices. The first is the fact that we are originally a wholesale
seller. Our traditional customers are large scale diamond dealers and
jewelers. Using eBay, we are able to extend our reach to private
consumers as well, and have them enjoy our low wholesale margins. The
second reason is the fact that we are diamond manufacturers. Most
retailers buy their diamond inventory from diamond dealers. We are the
ones who sell to those diamond dealers, since we manufacture diamonds
ourselves. The third reason is our unique position in the large diamond
exchanges of the world, which are of course the source for diamond
How can I be sure that I'll be 100%
satisfied with my purchase?
First, we have a no questions asked return policy. If you
aren't 100% satisfied with your purchase, you can always return for a
full refund. Secondly, take a look at our great feedbacks. Customer
satisfaction is the most important part of our business and we give
every single customer very personal care and attention.
In addition, always keep in mind that you're fully protected
both by eBay and PayPal. Full buyer protection by eBay means that eBay
covers the entire purchase cost, giving you complete peace of mind.
Is this an actual photo of the diamond
in the listing?
Some of our listings contain stock photos of diamonds since we
are not able to photograph each one upfront. If a listing does include
an actual photo or actual video of the diamond, this will be clearly
marked near the photo.
If you want to see an actual photo/video of the diamond you're
interested in, please contact us. We will take the diamond and send it
to a professional studio to be photographed under magnification. This
should take no longer than a couple of hours.
Who certifies your diamonds? Can I get
a GIA certificate?
Our diamonds are certified by a lab called DGI. To read more
about DGI please refer to http://dgi-labs.com.
We do not provide our diamonds with GIA, since the process of
certifying with GIA is lengthy and expensive. Instead, we have chosen
to use DGI as our preferred lab, since DGI offers a reliable and
consistent grading results, at a much lower cost per certificate. As
part of the certification with DGI, the diamond is laser-inscribed on
its girdle, with the DGI certificate number, in order to bind the
certificate to the certificate. In addition, every DGI certificate is
provided along with the appraisal documentation for the diamond which
can be used for insurance purposes.
How fast is your shipping, when can I
expect my diamond?
We offer free worldwide expedited shipping in almost all our
listings. This expedited shipping is fast - FedEx Express or UPS
Express. If your delivery address is in the continental US, shipping
will normally take 2 business days or less. If your delivery address is
in Europe or Australia, shipping is expected to take 3-5 business days.
Each diamond is carefully inspected prior to shipping to make
sure you receive an item of the highest quality. Our expedited shipping
is also secure. The item is fully insured and arrives with a delivery
person to your door. Our external packaging is also very discrete to
ensure your privacy.
Are there any further taxes or fees to
be paid after my purchase?
There are absolutely NO additional taxes or fees for buyers
located in the USA. The price you see in the listing, is the total
price you will pay. There is no sales tax and of course no customs fees.
Buyers located outside the US, may be subject to additional
VAT/customs fees. This depends on the import regulations of your
country. In any case, we will do our best to mark the package according
to your instructions to make sure it passes smoothly through customs.
We have a lot of experience with overseas customers.
Do you ship to all countries?
We ship to most countries (US, Canada, Europe, Australia and
such). We also usually offer free expedited shipping worldwide.
In some cases, we are unable to ship to some countries due to
insurance reasons (our insurance will not cover specific destinations
like some African countries). If you're unsure regarding your country,
please contact us in advance.
Where are your diamonds sourced from?
Can I be sure they are conflict free?
Since we are diamond manufacturers, we have locations in the
major diamond exchanges of the world (like New York, Israel, Belgium).
Our diamonds arrive from these diamond hubs which are government
regulated. In all cases, the rough diamond material is always mined in
conflict-free mines according to the Kimberly act. As a policy, we do
not deal with diamonds whose source fails to comply with the Kimberly
What are clarity enhanced diamonds?
Clarity enhanced diamonds require a high level of expertise.
These are natural diamonds mined from the earth. After the diamond is
cut and polished, it undergoes another special treatment which
surgically removes some of the visible inclusions. This treatment can
only be given to about 1 in 500 diamonds. It allows you to receive a
very high clarity diamond for only a fraction of the price of an
For more information regarding clarity enhanced diamonds,
please visit our ebay store page dedicated to this subject.
Are your diamonds clarity enhanced?
Some of the diamonds we trade are clarity enhanced. If the
diamond is enhanced, it is always labeled explicitly both in the
listing description and the diamond certificate. Please note that it is
illegal for a gemological laboratory to issue a certificate without
disclosing all of the enhancement details.
What is the benefit of purchasing a
loose diamond? How do I set it?
In most diamond jewelry, the loose diamond is about 90% of the
cost. The setting (design and material) and the cost of labor are
usually the small part of the price. Buying the loose diamond
separately lets you concentrate on the major part of your investment,
optimize your budget, easily compare specs and make sure you don't
After you have your diamond, setting it is very easy. You can
choose a setting at any of your local jewelers. They will gladly set
the diamond for you. Since the setting is usually a very small part of
the final cost, you've already done the majority of the saving.
For your convenience, we will also be happy to set the diamond
for you. We have a beautiful ring collection. If you find a setting you
like, we will set the loose diamond for you and send you a complete
ring. Please visit our ring collection store page to see the available