Free Shipping on Orders over $14.99 *terms
Welcome to the HasbroToyShop eBay store
About UsHasbro, Inc. is a branded play company dedicated to fulfilling the fundamental need for play for children and families through the creative expression of our world-class brand portfolio including TRANSFORMERS, MONOPOLY, PLAY-DOH, MY LITTLE PONY, MAGIC: THE GATHERING, NERF and LITTLEST PET SHOP. From toys and games, to television programming, motion pictures, digital gaming and a comprehensive licensing program, Hasbro strives to delight its global customers with innovative play and entertainment experiences.
Since our founding in 1923, Hasbro's passion for fulfilling the fundamental need for play has gone hand-in-hand with playing responsibly - for our employees, our communities, our consumers and our world. Hasbro is proud to be recognized for its accomplishments in environmental sustainability, product safety, ethical manufacturing and philanthropy. Together, we are building a safe and sustainable world while providing people everywhere the opportunity to experience the power of play.
- Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.
- We only accept payment via U.S. PayPal accounts. PayPal allows you to pay using a major credit card or direct transfer from your bank accounts. Please sign up for a PayPal account.
We are legally required to collect sales tax in those states and localities where we maintain a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and zip code and local sales tax laws.
Website discounts, coupons, and gift certificates are not valid for use on eBay. Please also note, gift receipts are not available and all pricing will be shown on invoices.
Thank you for shopping with us on eBay!
Shipping PolicySite Wide Free Shipping on orders over $14.99
Free standard shipping on most orders over $14.99, on stores.ebay.com/hasbrotoyshop. Discount applies to pre-tax and pre-shipping amount. Other exclusions may apply. No rain checks. Not valid on previous orders. Offer valid in continental U.S. only. Subject to terms and conditions of use and HasbroToyShop policies.
- We are currently only shipping to the contiguous 48 United States. Please note: we cannot ship to a PO Box, Alaska Hawaii, US Protectorates, APO/FPO & international addresses.
- We currently offer standard, priority and express shipping only. Processing time varies depending on the item in your order and your shipping destination.
- For Priority and Express shipping orders need to be placed by 1 pm EST (Eastern Standard Time) during business days.
- Handling Time for your order will be up to "1 to 2" Business Days.
- Some points to note: Business days are Monday thru Friday, excluding federal holidays within the United States.
- Please note once your order is placed, the address cannot be edited.
Standard, (7-8 business days) - Allow 7-8 business days from date shipped.
Priority, (3-5 Business days) - Allow 3 -5 business days from date shipped.
Express. (1-2 Business days) - Allow 1-2 business days from date shipped.
Business days are Monday-Friday, excluding federal holidays within the United States. Shipping costs for orders placed on eBay are based on item size and weight of the total order.
The availability of each item we sell on eBay is shown on the product description page. In stock items ship within one to two business days of when you place your order (Monday through Friday, excluding holidays.) (By "shipped," we mean the item has left our fulfillment center.)
The availability of any item we sell is subject to change. Hasbro is not responsible for shipping delays as a result of mechanical failure and/or weather.
Returns PolicyWe hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by HasbroToyShop within 30 days of delivery for a replacement or a refund of the purchased price, minus the shipping and handling. Items that are not permitted to be replaced or returned are described below under "Ineligible Returns/Replacements."
We cannot accept for return or replacement any item that has been opened. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
If you received an item that was defective, please contact customer service by sending us a message to our Customer Service.
Requesting a Return Merchandise Authorization
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please send us a message to our Customer Service. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
Packing and Sending Your Return
- Once you have received your Return Merchandise Authorization pack the items securely in a box. You can use the box the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
- Affix the shipping label securely to the outside of the box.
- Send your Return to us using an insured or trackable shipper that is most convenient for you.
We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund.
Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a promotion, and you would like to make an eligible return for a refund, you are required to return both items together.
Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our eBay Storefront.
Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged.
Processing Your Return
Please allow 2 business days for your return to be processed upon receipt at the warehouse. You will receive notification via eBay Messages confirming that your return has been received and processed. You can also log into your My eBay Account to confirm whether your return has been received and processed. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
When packages are returned to us as undeliverable, we will attempt to contact you via phone or ebay messages to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, send us a message to our Customer Service.
Canceling or Changing an Order
Once an order has been submitted, you must send our Customer Service a message to attempt to cancel or change it. We are unable honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.
Contact UsAt Hasbro Toy Shop, we are committed to providing our customers with the best possible on-line shopping experience.
This includes a commitment to excellent customer service, even after your order has been delivered.
Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system by clicking here. Our customer service department will respond to eBay messages within 24 hours (8 AM - 8 PM ET, Monday - Friday, 10 AM - 6:30 PM Saturday).
Please send us a message containing the following order identifiers so we can service your request in a more efficient & timely manner:
- eBay Item Number
- e.g. 12 Digit Numerical Value - 123456789123
- Your eBay Buyer ID
eBay Order Inquiries: (8 AM - 8 PM ET, Monday - Friday, 10 AM - 6:30 PM Saturday)