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Policies subject to change

Due to the seasonal nature of our business, you may expect to see a change to our store hours and same day delivery cutoff times.

Payment

Currently we only accept PayPal payments.


Shipping

We ship all orders placed before Noon (CST), and all express order placed before 3pm (CST) SAME DAY! We want to provide you with the fastest shipping possible.


Incorrect Addresses and Return to Sender(RTS)

Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $14 charge if the address must be changed by the carrier in order for the package to be deliverable.

Orders 'Returned to Sender' by the carrier are subject to a $14 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.


Returns

You can find all of our return information here: Return Policy



Contact information

Our customer service team is available from 7am-7pm(CST)

ebay@halloweencostumes.com