Policy - Effective October 2010
does not offer any direct warranty or return services. If your auction
specifies a “manufacturer warranty” you must contact the manufacturer
directly for any issues. This includes DOA product. The manufacturer
will help you set up an exchange for DOA product. They will require the
customer to pay for shipping the DOA product to them. This is industry
standard. Western Digital Tech support and RMA services phone # is
800-275-4932. You can also arrange an RMA on their website,
Do not attempt to open the external casing around a hard drive, as this
will void your warranty.
not send unauthorized packages back to our location. These packages
will be refused by us and returned to you at your expense.
For any item that does not have a warranty period stated, there is no
warranty implied or offered by Grassroots Computers. Any warranty
period offered by Grassroots Computers on items will be stated in each
individual auction. Please keep a printed copy of your auction as proof
of purchase to obtain warranty service. Items that carry a Grassroots
Computers (ie: non-manufacturer) warranty may be returned for an exact
or similar exchange within the warranty period stated in auction.
Warranty period starts from purchase date. If item is not in stock we
reserve the right to refund as a last resort.
Shipping fees are non-refundable for defective and non-defective
product returns or exchanges through the manufacturer.
This return policy applies to items with a value under $500, or a total
order value under $2,000. All items purchased with values exceeding
these limits are not eligible for return except at the sole discretion