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 Grassroots-Computers is your source for quality new, used and refurbished computer and server hardware. We specialize in external hard drives from tier 1 manufacturers! We also offer loads of other bargain deals, check back often and join our email club to get the latest specials and updates!
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Return/Exchange Policy - Effective October 2010

Grassroots-computers does not offer any direct warranty or return services. If your auction specifies a “manufacturer warranty” you must contact the manufacturer directly for any issues. This includes DOA product. The manufacturer will help you set up an exchange for DOA product. They will require the customer to pay for shipping the DOA product to them. This is industry standard. Western Digital Tech support and RMA services phone # is 800-275-4932. You can also arrange an RMA on their website, 

Do not attempt to open the external casing around a hard drive, as this will void your warranty.  

Do not send unauthorized packages back to our location. These packages will be refused by us and returned to you at your expense.

For any item that does not have a warranty period stated, there is no warranty implied or offered by Grassroots Computers. Any warranty period offered by Grassroots Computers on items will be stated in each individual auction. Please keep a printed copy of your auction as proof of purchase to obtain warranty service. Items that carry a Grassroots Computers (ie: non-manufacturer) warranty may be returned for an exact or similar exchange within the warranty period stated in auction. Warranty period starts from purchase date. If item is not in stock we reserve the right to refund as a last resort. 

Shipping fees are non-refundable for defective and non-defective product returns or exchanges through the manufacturer. 

This return policy applies to items with a value under $500, or a total order value under $2,000. All items purchased with values exceeding these limits are not eligible for return except at the sole discretion of Grassroots-Computers