|My Dear Customer,|
Since 2nd of July,2020 the acceptance and sending of parcels abroad has been temporarily suspended again due to missing air flights and European postal hubs are overloaded.
Due to the pandemic, all parcels are sent only by ECONOMY International Mail WITHOUT a tracking number and significant delay in delivery is expected.
We have no any additional information and cannot answer questions such as: "Where is my parcel" and "When will I receive it." or "Send me the tracking number".
Once the package is sent if the Posts can not heading it by destination they keep it in the European postal hubs for suitable time but not return it to us.Please refrain from filing a claim for REFUND or requesting the CANCELATION of the order, as neither of these are possible after the parcel has been sent !
We highly appreciate your support and expect you to calmly and patiently wait for your parcel until it arrive.Even with huge delay all packages arrived safe and past experience shows no one have been lost!
Keep yourself and your family safe and healthy and stay away from Coronavirus.Warm regards.Rumen Minev
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