After each transaction on eBay, you are given the opportunity to leave feedback regarding our business transaction. In addition to leaving an overall Feedback rating (positive, neutral, or negative), you can also leave detailed seller ratings (DSR's). The detailed seller rating system is based on a one- to five-star scale. Five stars is the highest rating, and one star is the lowest. Detailed seller ratings describe four areas:
1. Item as described
3. Shipping time
4. Shipping and handling charges
FastbackStack, LLC strives to earn five stars in each category. Below, find out how we strive for five stars and see what our customers are saying about their "Five Star" Experience!
1. Item as Described
Describes items accurately, including any defects and/or damages.
Takes various photographs of each item, showing multiple views, as well as enlargement photos.
"This seller always has quality items and quality service - thanks again."
"Excellent eBay retailer, exactly as advertised, I would do business again."
"Great people, high integrity, would highly recommend, product as listed."
"Item As Described, Class Act, 5-Stars, Will Buy Again!!! Super Ebayer, A+"
"Accurate/honest description quick shipping thanks!!!!"
Promptly responds to emails prior to a purchase.
Sends various emails after the purchase. These emails let the buyer know what is happening during every step of the transaction: notification of when the payment has been received, notification of when the item will be shipped and information about the shipping tracking number.
Includes an invoice and a personal "thank you" in each package.
Answers additional emails from the buyer during and after the transaction in a prompt, friendly, and professional manner.
"Exceptional communication, thoroughly satisfied with the whole transaction!"
"Professional with communication, packaging, and product."
"Extremely efficient and greatly helpful and cooperative. Great dealing with them."
"What a pleasure! Superb communication, friendly, prompt. Highly recommend!! "
"Superior communication and dedication to buyers. Thumbs up !!!"
3. Shipping Time
Ships packages within 24 hours of receiving cleared payment (excluding weekends and holidays).
"Low prices and super fast shipping. Why shop elsewhere?"
"One of the very best on eBay!!! Lightening fast shipping!! Very friendly. AAA+++"
"Superior source for Mustang parts!!! As always, super fast shipping!!!"
"You could not ship any faster if you lived next door. Thanks for the quick service."
"WOW, fast shipping, product arrived before I clicked on the "buy it now" button. :)"
4. Shipping and Handling Charges
Most of our items include FREE shipping!
For those items with shipping fees, FastbackStack, LLC charges only the actual shipping prices. No handling fees are charged and the shipping cost is not marked-up in any way.
Issues a refund to the buyer if the buyer paid more than the actual shipping cost.
Combines multiple purchases and only charges actual shipping costs for the combined shipping.
Uses flat-rate shipping options to save on shipping costs.
"Excellent seller. Would definitely deal with again. Even refunded excess postage!"
"Great part! Fantastic packaging! Seller is easy to deal with and very honest!"
"As usual, excellent shipping ,great product, these people set a perfect example."
"Item was as described. They know how to pack/ship without damage."
"WOW! That's the best packaging job I've ever seen! And Quick Too! 5 stars!"