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Fast Penguins

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 Art, Drafting & Craft tools & supplies.

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  • FAQ
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How fast do you ship orders out?

We ship out all orders within 24 hours. Exceptions include holidays and Sundays when the postal service is closed. Some orders are shipped the same day if we receive the order early enough. We are unable to give a cut-off time because it depends on the volume of orders being processed that day. However, as stated above, all orders will go out within 24 hours.

How long does it take to receive my order?

Domestic orders (USA): It depends on how your shipment was sent and where you are located. Shipments sent via USPS first class mail take about 2 to 5 days to arrive depending on your location (places such as Alaska, Hawaii, or U.S. Territories usually take the longest). If sent by USPS priority mail, it takes about 2 to 3 days depending on your location. The majority of shipments sent via the USPS are very reliable, but delays can occur.

International orders: Estimated delivery times vary greatly depending on where you're located. Normally, most shipments will arrive within two to four weeks. However, lengthy delays can occur with international shipping because of customs and security issues. Many factors contribute to the delays including custom's backlogs (where custom's offices have more packages to process than they can normally handle), security issues (where officials on both sides inspect packages more thoroughly due to heightened security levels), or general backlogs at destination country entry points. Though delays can occur, we will always stay in contact with you if it does.

Do you combine orders into one shipment?

Yes, we will combine all your orders into one shipment. If ordering domestically (within the United States), just use the "add to cart" button to order to combined your purchases into one order. If ordering from outside of the United States, contact us after ordering by clicking the link to request a new total from the seller and we will send you a new invoice with combined shipping (don't try to pay for each item separately - wait for the combined invoice from us before paying).

Do you offer Free Shipping?

Yes, we offer free shipping for combined orders over a minimum amount (the minimum will be stated on the listing pages).

I am an international customer and I'd like to have some type of tracking on my shipment. Do you offer that?

Tracking is not available for international economy shipments. If you must have tracking, let us know before you order and we will let you know the costs for shipments with tracking.

Can I return an item I didn't like?

We have a 100% customer satisfaction guarantee. If you're not satisfied for any reason, you can return the item to us within 60 days for a refund.

What is your return policy?

Return the item to us in the same condition as you received it with a postmark no later than 60 days from the date you received your order. We will refund your purchase as soon as we receive it.

Do you collect sales taxes?

For Texas residents only. We collect a sales tax for any order that is shipped within the State of Texas. The tax rate is 8.25% (multiply the order total (do not include the shipping fee - only the item cost) by 0.0825 to calculate the tax).

All orders are shipped within 24 hours of payment receipt, oftentimes the same day if received early enough (except weekends and holidays).

If you want combined shipping, please use the "add to cart" button and eBay's system should automatically update the shipping cost during checkout (let us know if it doesn't). We also have a free shipping offer that is displayed while ordering as well (free shipping is offered when a minimum combined order is purchased together).

Customers that order from outside the United States won't see combined shipping automatically. International customers can place the order and then request a new total from the seller during checkout (please don't pay for the items individually and wait for the combined invoice from us before paying). The free shipping offer is not available for shipments outside of the United States.

We welcome international customers and rates can be found in the shipping section. Locate your country by using the drop-down box in the shipping tab to determine your rate.

Please keep in mind that you may incur taxes and fees when receiving goods by mail. These costs vary between countries and it's your responsibility to pay these costs before any shipments are released to you by customs. There is usually a maximum amount you are allowed to receive per shipment before customs attaches taxes and fees, but it varies between different countries. Contact us if you have any questions about costs through customs.

Although we will guarantee we will ship out your order within 24 hours (except weekends and holidays), we have no control over delays by the postal service and customs. Customs is where most delays occur and is mostly caused when they have to process more shipments than normal or due to increased security concerns.

Most international orders will arrive within two to four weeks. If it is delayed due to customs, it can take 30 to 45 days to arrive. Shipments over 30 days are rare, but can happen. If it does, we will communicate with you during the delay.

Fast Penguins has a "No Questions Asked" policy. If you are not satisfied for any reason with your purchase, you may return your order within 30 days for a full refund. No fine print, no gimmicks, just a no-risk experience for you. We just promise your complete satisfaction or your money back, guaranteed!

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