Orders are carefully inspected for quality, assortment, and proper packaging prior to shipment. Nobody is perfect, however, and we know that. Manufacturers may screw up, shipping carriers can err, and yes, even we might make a mistake from time to time. Or you might change your mind.
If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened or defective items sold by Entertainment Earth within 60-days from the receipt of your shipment for a prompt refund or replacement. Policy details subject to change without notice.
Since Entertainment Earth deals with popular collectibles, some merchandise may sell out. If so, we might not be able to send a replacement and will give you a refund instead. Products must be returned in their entirety (no partial cases) in the original condition and packaging, in saleable condition, without missing parts, and with the invoice (either the original or a copy).
You will be refunded for the price of the items and any taxes. This refund will not include any original shipping and processing charges, unless the products are damaged when you receive them. Your credit will appear AFTER Entertainment Earth receives and processes your returned item, as long as the item meets all criteria stated in this return policy.
Please call Client Services at 1-818-255-0090 or e-mail us through the eBay messaging service here
to receive an RMA Number and additional return instructions.