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Located in the world famous Diamond District of New York City, for over two generations we provided and continue to provide knowledgeable service to thousands of satisfied customers...Read more
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ElegantSwiss Warranty Coverage

This warranty does not cover any water damage—including, but not limited to crystal fogginess, movement damage, dial or bezel damage, seals, gaskets, liquid penetration and any issues pertaining to water. We do not guarantee the water resistance of any watch. Although we may pressure test a watch prior to being shipped, we do not guarantee any watch to be waterproof or water resistant and do not cover any water issues under any type of warranty. One of the reasons is because there are too many life factors that can contribute to a watch not being water resistant anymore. Statistically, this applies to even the most careful of watch wearers.

Please call/text us at 347-871-3229 Mon-Fri 9:30am - 4:30pm before sending in your watch or for any questions/concerns.

Time needed to repair a watch will vary depending on many factors, however, please anticipate 2-3 weeks turnaround time. We will do our best to keep you updated on the progress of the repair. You are more than welcome to call/text/message us, especially if the repair is taking longer than anticipated.

This warranty will be considered VOID if, we determine that the watch we receive back for repair is not the watch that we shipped, has been tampered with to any extent, or if it was worked on by an unauthorized party as stated above. The only exception to this rule is battery replacement for watches with a quartz movement (battery replacement by a third party will not void the warranty as long as it is done by a professional or appears to have no connection to any problems with the watch’s movement.

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