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  1. If merchandise is defective please contact us within 7 Days of receipt.
  2. Indicate the reason of the return in your email then will issue you a Return Merchandized Authorization number (RMA#)
  3. Include the RMA# in the Box when shipping the item back to us. We will Exchange or Refund your money within 3 business days. itlowprices can't always guarantee availability of product as our stock is on sale and limited.
  4. D.O.A. (Dead on Arrival) item must notify us within 3 days of receipt of goods.
  5. If you would like to exchange the item you bought because of "Change of mind" a 17% restocking fee will be applied.
  6. Please include a note in the box saying you want a refund or exchange, with your order number and copy of the original purchase.
  7. Returns must have all original packaging and accessories. Item must be shipped back in new condition and properly packed.
  8. RMA number is required for all returns.
  9. Refunds and exchanges are processed within 1-3 days of receiving the goods.


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