|PRODUCT AUTHENTICITY & WARRANTY
Are your items authentic?
• Items are brand "new-in-the-box”, 100% authentic, with all original parts.
• Products are shipped with the original manufacturer's box/case, packaging, and manuals.
• Items have the original manufacturer's serial numbers intact.
• Items are not used, refurbished, damaged, or replica products. Selling replicas is illegal and we do NOT engage in such activities.
• You can check video reviews of some of our products here -
Why are your prices so cheap?
We buy excess stock from authorized dealers, wholesalers, and distributors. Moreover, we warehouse all merchandise in Hong Kong which is a free port with no taxes. The resulting cost savings are thus passed on to customers worldwide in the form of low prices.
How can I be sure?
We have Platinum Powerseller status on eBay which proves that we are a legitimate business with a proven track record. You can also see our feedback from over 12,000 satisfied customers.
Will the item be covered by the manufacturer’s warranty?
DiscountShop is an independent retailer. Unlike authorized dealers, we are not obliged to sell through the manufacturer’s pricing guideline, hence we cannot always give a manufacturer’s warranty with the product. A manufacturer’s warranty card may not be issued or may not have an authorized dealer stamp. However, every watch sold on our website is covered by our 1-year seller’s warranty, wherein you can send the watch to us for servicing if there is a problem in the first year.
PAYMENT & SHIPPING
What forms of payment do you accept?
We can only accept payment via Paypal or credit card.
What countries do you ship to?
We ship globally to all international locations.
Is there a discount for combined shipping?
We can combine shipping for up to 4 items. Combined shipping costs $5 for each additional item for auction purchases.
What is the delivery time?
Standard Shipping delivers in 10-15 days. Expedited Shipping delivers in 4-5 days. We use either Fedex or UPS or EMS Speedpost for expedited shipping.
Are there any customs/import duties/taxes?
US customers: There are NO duties/taxes for US customers.
Non-US customers: There can be duties/taxes for international customers. Buyers are responsible for any applicable charges in their respective country. We can declare as ‘gift’ and state low value on request.
How soon do you ship after payment is received?
We ship within 3 days of payment.
Where will my item ship from?
We have warehouses in 4 global locations that serve customers in over 40 countries. Normally, items will be shipped from the warehouse that is closest to the customer's location to ensure quick delivery. However, if an item has stocked out in a preferred warehouse, it will be shipped from a distant warehouse using a shipping service that will deliver within the stipulated delivery schedule. In other words, we will make sure the item reaches on time even if it has to be shipped from overseas.
When do I get the tracking number?
A tracking number will be provided on the 4th day via eBay’s messaging system. If you have not received the tracking number by the 4th day, please be sure to check your spam filter before contacting us.
What happens if it has been over 15 business days and I have still not received my item?
Please contact us and we will open a postal inquiry to locate the package. Since packages are sent by registered mail, we are able to launch an investigation after 15 business days (3 weeks) of posting date. We will work with you to make sure you end up with the item or your money back. However, postal investigations need time to conclude so we request your patience and cooperation in such situations.
What if I am not satisfied with the item?
Merchandise can be returned within 30 days of delivery for a refund or exchange, provided it is in original condition. Returns may be subject to a Restocking fee of 15% of item's price. Return authorization must be requested here: Return Your Item
Who pays for return shipping?
Buyers are responsible for shipping charges incurred in returning the item.
Phone: +1 888 2326613