We hope you love everything you order from us. Should you be less than happy with anything you've ordered, please contact us directly via your eBay order within 30 days of receiving your item before you attempt to return any product, you can click on the "Return this item" link. Please include the reason for the return request and include the condition of the item (factory sealed, opened but unused, etc.). Please allow 2-3 business days for your return authorization to be processed.
In the unlikely event you think you may have received the wrong or a potentially defective product, you may request a return. If the item is determined to be incorrect (not matching the order placed online) or defective upon inspection, we will cover the cost to return the item via a prepaid shipping label. Please note that we do not cross-ship any items, even if you feel you may have ordered incorrectly or received the wrong product.
In the rare event your package is damaged in transit please contact us within 1-2 days of receiving your item. We will likely require you to send a photo of the damage in order to process a claim with the carrier. Damage to packaging and concealed damage is extremely rare but we encourage you to open your item as soon as it is received and inspect your purchase. Claims filed with shipping carriers are processed on a case by case basis.
Once return authorization # is issued all returns must include the following:
Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out or remove the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code may void any possibility of return regardless of RMA or credit request status. The return must be complete and include all accessories, Manufacturer documentation (manuals, warranty cards, registration information, etc.).
Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
Products returned with a valid RA #, new, unopened in perfect condition with all packaging and item materials and manuals will not be subject to a restocking fee and a full refund will be issued.
Credit for returns is based on the current price of returned product at the time the return is physically received in by the RMA Returns Center therefore it is important to contact us within the guidelines above. The only exceptions are for returns due to warehouse errors or freight damages.
Once Return Merchandise Authorization number has been issued, buyer must ship the return prepaid. We do not cover return shipping expenses unless return is due to our error such as over shipment, mis-ship or sales error. The Return Merchandise Authorization number MUST be written on the shipping label only.
It is recommended that you insure all products being returned (for full value) in order to avoid any potential exposure if the product is lost or damaged while in transit back to us. All products damaged while in transit on an approved Return Merchandise Authorization will be refused.
Restock fees of 15% or greater may be applied to open box (non-defective) returns. If a restock fee applies to a return request, the buyer will be notified of the exact amount of the restock fee at the time of the Return Merchandise Authorization.
If you have any questions concerns regarding a return, please email us by clicking here
Please feel free to call customer service for all your Dell needs at 1- 800-232-8544. Customer service support is available 24/7.