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  • OUR STORE'S POLICY
ABOUT OUR STORE

Dear Customers: We greatly appreciate your business and continued support throughout the years. Please read our updated 2016 Store Policy carefully:

   

We strive for customer satisfaction, if you have any questions or concerns please email us at info@dentalemporium.net or call us at 305-467-6421 M-F 9AM-5PM EST and we will promptly assist you.

   

We ship most of our products World-Wide

   

All of our listings are “buy now”, which means Payment is due immediately upon making purchase. We currently only accept Paypal payments, however, credit cards and checks can be used through the PayPal site.

   
RETURNS FOR REGULAR PRICED ITEMS: The buyer has 14-30 days to return these items, as described on each listing. Item must be returned unused and in the same condition as received. Buyer is responsible for all return shipping costs. Please take a look at our Return/Exchanges page for further details (http://stores.ebay.com/DENTAL-EMPORIUM/RETURN-EXCHANGES.html).
   
FOR DISCOUNTED "ON SALE" ITEMS: ALL SALE ITEMS ARE FINAL SALES unless item arrives damaged or does not performed to stated description on listing. No regular return/exchanges for any other reasons
 
Prices on Sale items are effective only during Sale Listing Period. If same items are purchased before or after the SALE PERIOD at regular price, no exchange will be accepted or approved for the SALE PRICE. We will not honor the discount price before or after the SALE PERIOD.
   
We try to be fair and accurate with all of our product listings and descriptions. Please read each auction, bid, and sale carefully. Especially the descriptions, pricing, shipping options, return/exchange policy and general specific descriptions of each item.
 
We will appreciate it if you please contact or email us before leaving negative feedback. We work hard to offer good products at great prices and to offer the best possible customer support we can. If there is a problem, we can work together to resolve it. We strive to always be extremely fair and to work with reasonable customers. After all YOU ARE OUR #1 ASSEST.
 
Negative feedback doesn't go away and should only be left as a last resort! We will do our best to earn that positive feedback from you, through an easy, hassle free harmonious transaction. We strive to create long lasting positive relationships with our buyers.
We will always make every attempt possible to resolve issues if we made a mistake (It happens; we are human). Please do not assume a mistake is intentional, we will work with you to resolve them.
   
International buyers: Import duties, taxes, and charges are not included in the item price on the listing or in the shipping charges paid for shipping on eBay. These charges are the buyer's sole responsibility.
Please check with your country's Customs Office to determine what these additional costs will be prior to bidding or buying
   
Please feel free to email us with your suggestions as to how we may improve our Customer Care, we are always eager to do so.
   
*WE RESERVE THE RIGHT TO MAKE CHANGES TO OUR STORE POLICIES AT ANY TIME