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Need to return an item? no problem.

You may return an item purchased at the crocs eBay Outlet within 14 days of receipt and if the item is in new and unworn condition. To retun an item:

  1. Contact customer service to request a return
  2. In the message space provided, please include a reason for return as well as detailed information including order number and item name, number, color, and size.
  3. A customer service representative will receive your refund request and reply within 48 hours with detailed instructions to return your item.

Please note: Crocs does not cover the cost of shipping. We recommend that you request a tracking code and shipping receipt when you ship your return item. Crocs is not responsible for packages lost in transit.

Once we've received and inspected your returned item and determined it to be in new/unworn condition, we'll issue your refund typically within two weeks of delivery to our warehouse. Refunds are issued as credits to your PayPal account.

If you have any questions please contact customer service. A customer service representative will be happy to assist you and reply to your email within 48 hours.