Thank you for choosing to shop at CosplayDNA!
Here you will find information on our policies, shipping time, return procedures, and other frequently asked questions!
If your question is not answered here or if you have any other concerns, please free to contact us at
Tracking Website 1 and Tracking Website 2.
Our wigs are shipped from China to anywhere in the world! Wigs will ship same day or next day at the latest after payment has been received and cleared.
We have two types of shipping options:
Standard shipping time is approximately 2-4 weeks (10-28 days). We will always notify our customers after the wigs have been shipped so please only contact us with shipping related questions after 4 weeks
Express shipping time is approximately 4-5 business days instead of the 10-28 calendar days that it can normally take.
Express shipping to Brazil, Italy, and Russia will be a little more expensive and take longer than the typical 4-5 business days due to the more complicated customs requirements.
Insurance and Tracking Information:
We insure all purchases so you can have peace of mind for a full refund or replacement in the event that your package is lost!
These are the following steps to track your package:
1.) Please examine your tracking number. If the number starts with EA, this means your item was shipped with express shipping. If it begins with RR, this is insured standard shipping.
2.) For express shipping, please visit the the EMS tracking website.
3.) For standard shipping, please use the following two sites:
If your country is not listed, please email us and we will help you track your item at our local post office.