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Chronostore

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We are a leading online retailer for watches and jewelry in Manhattan, New York. With several decades of experience in customizing and selling watches, as well as outstanding full service repair center, Chronostore has attracted thousands of satisfied customers from all over the world in the past years.

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General Interest

Shipping

All in stock items are shipped within one business day. Same day shipping is available upon request. Due to insurance purposes, all packages are shipped with a tracking number and signature is required. We do not ship to PO Boxes.

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be, prior to bidding or buying.

Warranty

All watches sold by Chronostore are covered with in-house warranty for a period of 1 year after purchase for pre-owned watches and 3 years for unworn watches. Watches that lose time, gain time, do not change day or date, or have any other signs of not working properly will be serviced under our warranty program.

The Chronostore warranty does not cover any damage resulting from water damage or physical harm. Additionally, the warranty does not cover polish for the watch case, any damage to crystal, band, bezel, straps, screws, crown/stem, finishes, clasps/buckles which are a result of normal wear and tear. Any lost parts of the watch, including stones, is not covered with the warranty. Any damage incurred as a result of exceeding the limitations of the watch manufacturer’s water resistance guidelines will not be covered with the warranty. Any third-party repairs, outside modifications or customizations will void the warranty.

Return Policy

All the items purchased from Chronostore are covered with a 30-day money back guarantee. If you are not fully satisfied with your purchase, you may exchange or return your item for a refund within 30 days of first receiving your item. Item must be in the same condition as it was received, and include all original booklets, box & packaging. Any signs of wear, water damage, or altering will result in refusal of your return.

Special order items, such as items we do not have in our warehouse and are specially ordered from our distributor or items that have been customized, are non-returnable.

We offer free returns on eligible items, please contact us for the return shipping label.