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General Interest

RETURN AND EXCHANGE POLICIES:
We want you to be completely satisfied with your purchase. We will gladly accept returns of clean, unworn, unwashed or defective merchandise for a refund or exchange as long as the return is received by us within 30 days of the original purchase date.

Please don't hesitate to contact us through eBay for sizing help or with product questions to help reduce returns.

ITEMS BEING RETURNED FOR A REFUND:

Items must be in re-stockable condition with all bags & tags intact & be returned within 30 days of purchase.

•1. Please use eBay's Hassle Free Returns process and follow the instructions.

2. Mail the item back to Cento Cycling along with the completed Return Authorization form and a copy of the Paypal packing slip. The customer is responsible for return shipping the item back to Cento. Consider insuring the package for your protection. Cento Cycling assumes no liability for lost or damaged returns.

• 3. All returns for refund will be refunded in full minus the original shipping fees and a 10% restocking fee. Refund will be made in the form of the original payment.

 

DEFECTIVE ITEMS BEING RETURNED:

We, Cento Cycling, stand behind our products. Defects will typically show themselves after the item has been used once or twice. If you feel you have a defective product (outside of normal wear and tear) please follow the following instructions:

•1. Send a message to us through eBay to let us know what is going on with your item.

2. •Once approved, mail the item back to Cento Cycling along with the completed Return Authorization form and a copy of the Paypal packing slip. You do not need a Return Authorization number, but we do ask for a fully completed RAF and original packing slip. Typically a RAF (along with the packing slip) will be included in your package. Can't find it? Print one out: Return Authorization Form. The customer is responsible for the return shipping of the item back to Cento. These return shipping charges will be reimbursed if the item is found to be defective. Consider insuring the package for your protection. Cento Cycling assumes no liability for lost or damaged returns. Please launder or clean any used merchandise before returning it.

•3. Cento will repair or replace any defective item with the same or similar item as long as it is within 30 days of the original purchase date. If repairing or replacing the item is not an option, a full refund will be given.

ITEMS BEING RETURNED FOR EXCHANGE:

Items returned for exchange must be in re-stockable condition with all bags & tags intact & be returned within 45 days of purchase.

1. Send a message to us through eBay to let us know what you would like to exchange your item for.

•2. Once approved, mail the item back to Cento Cycling along with the completed Return Authorization form and a copy of the Paypal packing slip. You do not need a Return Authorization number, but we do ask for a fully completed RAF and original packing slip. Typically a RAF (along with the packing slip) will be included in your package. Can't find it? Print one out: Return Authorization Form. The customer is responsible for return shipping the item back to Cento. Consider insuring the package for your protection. Cento Cycling assumes no liability for lost or damaged returns.

3. You will be charged via paypal shipping charges for the sizing return

ADDRESS FOR ALL RETURNS:
Cento Cycling (eBay Sales)
16192 SW 72nd Ave
Portland, OR 97224.