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  • DougDeals FAQs

Payment

Shipping

Returns

International

General

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Payment

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When is payment due?
Payment is due within 7 days of commitment to buy. If payment has not been received, an unpaid item case will be opened with eBay and the item will be put back up for sale.

Do you accept PayPal?
Yes. We accept PayPal but require that the shipping address is confirmed with PayPal and is the shipping address listed on the PayPal payment.

Do you accept international PayPal?
Yes. We accept PayPal from Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Korea, Spain, Sweden, Switzerland, Taiwan, US & United Kingdom accounts. Please contact us if your country is not listed.

Is there a maximum amount I can pay via PayPal?
Yes. PayPal's maximum sending limit is in most cases $10,000. If your order totals over $10,000, please contact us.

What credit cards do you accept?
We accept all US and Canadian issued credit cards with the Visa, MasterCard, Discover or American Express logos. We accept international cards via PayPal. If you have a PayPal account, please checkout using a Credit/Debit card through PayPal. If you do NOT have a PayPal account and would like to pay with a credit or debit card, please click "Buy-it-now" on the listing and use the "Contact Seller" button to request our contact number (you must buy it first in order to be within eBay's policy) and from there we will process the credit card directly.

Is there a maximum amount I can pay via credit card?
Yes. Your credit card issuer in most cases will set a maximum spending limit and/or daily limit. If you have a limit, it is against your card issuer's terms to exceed it for one purchase. If your order totals over your maximum limit, please contact us.

What is a credit card authorization form?
Orders over $1,000 that are paid via Credit Card require a signed credit card authorization form. The form can be downloaded here.

Can I split payments?
No. In most cases, the payment processor requires payment be made via one method and sent as one lump sum.

Do you accept personal checks?
No. We do not accept personal checks.

Do you accept purchase orders, terms or COD?
In most cases no. We require that payment in full is received before shipping the order.

Do you charge sales tax?
Yes. Shipments to Texas, California and local pick ups are charged 7.25% sales tax. If you are tax exempt, we will need a completed Texas or California Sales and Use Tax form on file.

What if I'm tax exempt?
Texas or California buyers that are tax exempt must fill out their state's Sales and Use Tax Resale Certificate or Tax Exemption Certification. The form must be filled out completely and emailed to sales@dougdeals.com or faxed to 512-873-0745. Certificates must be completed for each order made. These forms can be downloaded online at their state's Comptroller's website.

Shipping

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Where do you ship from?
This item ships from Leander, TX, United States.

What days do you ship?
Shipments are sent out every business day. Business days are Monday-Friday and exclude major holidays.

How do you pack your items?
Small items sent via USPS are packed in bubble mailers. Small items sent via UPS or USPS are packed in new boxes in bubble wrap and peanuts. Medium/Large items sent UPS are packed in new boxes in high density cut foam. Large items sent via LTL Freight are palletized and shrinkwrapped.

Do you offer shipping insurance?
All shipments are insured at the purchase price. There is no additional charge.

Is shipping free?
For items marked as free shipping, shipping is free to the contiguous 48 states only. Alaska, Hawaii, and US territories will be charged actual shipping costs. Please contact us for a quote before purchase.

Is shipping free to Alaska, Hawaii or Puerto Rico?
No. Alaska, Hawaii, Puerto Rico, and all US territories will be charged actual shipping costs. Please contact us for a quote prior to purchase.

Do you offer expedited shipping?
Yes. We offer expedited UPS shipping services. Expedited orders placed before 12PM CST will ship the same business day. If placed after 12PM CST, they will ship the next business day. If an expedited shipping service is not showing in the shipping calculator, please call us for a quote.

What countries do you ship to?
We currently ship to: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Korea, Spain, Sweden, Switzerland, Taiwan, US & United Kingdom. If your country is not listed, please contact us.

How much does it cost to ship to my country?
If the shipping calculator shows on the listing, please use the calculator for a UPS WorldWide or USPS Priority Mail quote or for shipping through eBays Global Shipping Program (customs fees will be shown on the shipping tab as well). Larger items are shipped via freight carrier. If cost is not specified, please contact us for a quote and to see what services are available.

Do you combine shipping?
Yes. Shipping is combined for items purchased within 7 days. Please contact us for a combined shipping quote.

Can you ship my item using a cheaper method?
We pride ourselves on offering fast, professional and affordable shipping. Unfortunately, we cannot ship your items using any methods other than the options listed.

Will you ship to an address that is not listed on my PayPal payment?
No. The shipping address must be listed on the PayPal payment. We will only ship to the PayPal address.

Can I ship to an address other than my billing address?
To protect our buyers, we only ship to confirmed addresses. You may call your credit card company and add the alternate ship to address (this does not effect your billing), or we will ship to the confirmed billing address.

How can I track my order?
Tracking information will be included in your shipping confirmation email if it is available. UPS shipments can be tracked online at the UPS Website. For LTL Freight, please refer to the email to find the carrier and shipment tracking webpage. USPS shipments may or may not have tracking available. Please contact us for details.

Do you allow local pick up?
Yes. The buyer and their direct employees can pick up their order directly. Items can be picked up at our warehouse in Leander, TX. The address is 12510 Trails End Rd, 78641. Items can be picked up on Monday - Friday between 9am-12pm and 1pm-5pm. 7.25% Texas sales tax will be applied to the order total.

How long do I have to pick up my item?
After submitting payment, you have 30 days to pick up your order. Orders that are not picked up within 30 days of payment will be cancelled.

Can I arrange my own shipping?
No. Orders can be picked up by the buyer and their direct employees with proper ID only. Otherwise, shipment must be arranged through us and will be prepaid. We will not ship on your account or allow you to arrange your own shipping. Third parties arriving at our location to pick up items will be turned away.

Returns

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What does guaranteed to be as described mean?
Flaws and known malfunctions will be described in the notes in the eBay item description. Please read these carefully to ensure you are buying something you can use.

Do I have to pay for return shipping?
DougDeals will pay for return shipping in all cases where the return is the result of our error. Depending on the item, you may be responsible for return shipping and original shipping if the return is not the result of our error. Check the eBay description in the return policy details to see if the return shipping would be seller paid or buyer paid.

How long is the warranty?
You are responsible for thoroughly inspecting your item and testing it for functionality when it is delivered. We allow 30 calendar days to notify us of any issues. You must contact us within the warranty period to receive a return authorization. No returns or refunds will be authorized after the warranty period elapses.

What does AS-IS mean?
Items sold AS-IS are not covered under any warranty or guarantee. Should the item not function correctly, there are no returns and no refunds.

Can any AS-IS items be returned?
Items with incorrect technical specifications (such as wrong model or part numbers) can be returned for a refund. This does not apply to condition or functional status.

There is a problem with my item.  How do I contact you?
You can email or call to let us know there is a problem with your order. Please have your order number and a description of the issue ready so we can assist you.

I have a return authorization.  What now?
The return authorization will expire 21 days after it has been assigned. Returns received after this time, or without an authorization number will be returned to sender. If the buyer is responsible for return shipping, you assume responsibility for any shipping loss or damage. We recommend shipping with a traceable shipping service and insuring items valued over $100.00.

I've returned my item. What now?
Items will be repaired, replaced, or refunded at our discretion. Please allow 2-3 business days after delivery for a resolution. If the reason for the return is the result of our error, there will be no cost to reship your item and/or no fees deducted from your refund.* You will receive a complete refund including original shipping.**

*What if the item is returned in a condition that is different than it was sent?
DougDeals reserves the right to deduct an amount from a refund as compensation for items that have been altered or damaged in shipping due to buyer error.

**My order was shipped via a non-standard method. Will I still be refunded the original shipping?
No, orders shipped via expedited or international methods will not be refunded the original shipping cost if the item is returned.

What is the restocking fee?
There is no restocking fee for returned items.

Do you reimburse testing fees?
No. We do not reimburse fees incurred from testing/diagnosing/shipping items.

International

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Are tax and customs fees included in the sale price?
No, taxes and customs fees are the responsibility of the buyer.

Do you accept international PayPal payments?
We accept PayPal from Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, South Korea, Spain, Sweden, Switzerland, Taiwan, US & United Kingdom accounts. Please contact us if your country is not listed.

Do you accept credit cards issued outside of the United States and Canada?
No, only credit cards issued in the United States and Canada are accepted.

General Questions

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Why should I buy from DougDeals?
DougDeals has been selling on eBay for over 10 years. Our primary focus is our customer’s satisfaction.

Do you have other items than what you have listed in your website?
Yes, we have a 90,000 sq ft. warehouse full of great items. Call our local sales department if you'd like to visit the shop. You'll need to be accompanied by an employee at all times as this is not a retail store. Wear closed toe shoes and bring a list!

What types of items do you sell?
We usually have a steady supply of computer, lab & test, hydraulic, pneumatic, electrical, and semiconductor manufacturing equipment and parts but anything can come through the door. DougDeals has sold diamond jewelry, candles, restaurant equipment, back hoes and more.

How often do you receive new inventory?
New items are posted every business day so please check back often!

Where do you get your merchandise?
We buy items in many different ways; from overstocks, to business upgrades and liquidations.

What does the condition "New Other" mean?
Items that are marked as New Other are items that have never been used, but have small defects such as torn or missing packaging, scratches or scuffs, or other issues. These will be described in the notes on the item page.

Why do some of your similar items have different prices?
Our items are priced differently based on condition, accessories included, and market value.

Will you accept offers to purchase your item?
We do accept offers and offer discounts for bulk purchases.

Contact Us

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Headquarters:

DougDeals

12510 Trails End Rd.

Leander, TX 78641

 

Contact via phone:

Toll-free: 1-877-328-9236

Local: 512-933-0081

Fax: 512-873-0745

 

Contact online:

Sales inquiries: sales@dougdeals.com

Customer support: support@dougdeals.com

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