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SHIPPING POLICY  

  • Shipping is done at our discretion. All items will be shipped Fed Ex or UPS to the United States. All Canadian items are shipped using UPS Standard (under 150 lbs only). We do not ship to a PO address or to PO boxes. We will provide a tracking number for most items, however some of our items are shipped direct from a supplier and therefore a tracking number isn't available.
  • Remote Area Surcharge Within the contiguous United States, a few zip codes require additional services to facilitate the delivery. If you are one of the few who happen to live on an island or a very unique area, we can still ship to you. However, depending on your zip code, you may be charged a "Remote Area Surcharge" while checking out.

  • Items listed with free shipping are shipped with Fed Ex ground service, UPS ground service or USPS ground service and only to the 48 continental United States.
  • Extra heavy items (items over 150 lbs or oversized) will be shipped by truck freight by the carrier of our choice. Unloading this heavy or oversized product is the customer’s responsibility.  
  • All estimated delivery times are pending the ability of the shipping company to deliver. These estimated delivery times do not account for weather delays imposed by the shipping company that hinder the ability to deliver in your area.

 

 

SHIPPING DAMAGE

 

Ground Shipment Items:

 

  • If there is shipping damage please contact us within 24 hours of receiving your order by clicking on the “ask seller question” link within the Ebay listing. We will reply to you promptly with help in sending replacement parts or filing a damage claim. Any damages caused by shipping will be investigated by the shipping company. Please do not discard the original packaging. We will file shipping claim after being contacted, with you as the recipient of the claim for damaged item reimbursement 

 

Truck Freight Shipment Items:

 

  • The shipping company will contact you to set up a delivery appointment. All truck freight deliveries (items over 150 lbs or oversized) must be signed for at the time of delivery. Damage claims must be made at the time the item is delivered with the delivery driver. If item is signed for with no damage noted, we or the shipping carrier are no longer liable for any damage claims. You must thoroughly inspect your purchase before signing. No Exceptions!