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Brand New Engines

 
 
 
 
 
 
 

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 RETURN POLICY  

  • Only new engines without gas or oil added will be eligible for returns. If you have added gas or oil to the engine you may not return the engine due to federal shipping regulations.
  • All engine returns must be made within 30 days from the original purchase date.
  • If an engine is returned and is not in original or new condition, the engine will be retained by Brand New Engines, Inc. The transaction will be final and the buyer will receive no compensation.
  • Replacement parts and products other than engines are not eligible for returns (generators, pressure washers, etc).
  • All authorized engine returns will be subjected to a 20% restocking fee to cover inspection, testing, repackaging, cleaning, etc. The customer will be responsible for both the original outbound and return shipping charges. When returning items listed with Free Shipping, customers will be deducted the acutal outbound shipping and handling amount from thier refund. It is up to the buyer to provide accurate information regarding replacement of original equipment. We rely on your supplied information to suggest a correct replacement engine. Any incorrect information leading to the purchase of a replacement engine is the sole responsibility of the buyer and will be subjected to the 20% restocking fee.  
  • An authorized RMA must be issued by Brand New Engines before an eligible engine may be returned.
  • No returns will be accepted without a Return Merchandise Authorization (RMA) number.
  • To obtain an RMA for an eligible item please contact us by clicking on the “ask seller question” link within the Ebay listing  Eligible engines with an RMA must be returned in the original packaging with full insurance and tracking information supplied to us upon return.
 Special Orders  
  • Sales of certain items that are drop shipped from the manufacturer will be final, meaning no returns.  
 Canceled Orders
  • When canceling an order that has already been processed or shipped you will be subjected to a delivery intercept fee and shipping costs will be deducted from your refund. Order cancellations must take place immediately (within 1 hour of purchase) by replying to the order confirmation e-mail or by clicking on the “ask seller question” link within the Ebay listing.
  • If you refuse an order at delivery you will be charged the standard restocking fee and be subjected to a delivery intercept fee where roundtrip shipping cost will be deducted from your refund.

 

WARRANTY
 
All of our products are from a manufacturers authorized distributor or direct from the manufacturer.
New items are clearly noted in the item detail page as BRAND NEW.  
Any product otherwise will be clearly noted in the item detail page. Items that are used are always reconditioned by the manufacturer
and are listed in the product detailed page as FACTORY RECONDITIONED.
 
The manufacturer of the product you are purchasing carries the warranty for all items. Please contact the manufacturer which has staffed personnel to assist you in answering questions or obtaining replacement parts. The manufacturer will direct you to their local authorized factory service center where they will inspect the equipment for defects, and will repair or replace anything that is found to be a manufacturers defect and cover it under the product warranty at no charge to you. All warranty work must be done by an authorized warranty dealer as directed by the manufacturer.
 
BrandNewEngines, Inc. is an authorized sales dealer for all items we sell. If warranty work is needed, please contact the manufacturer of the product. We can help locate a warranty center for you if you can't find the manufacturers telephone number or website address. Please click here for a list of manufacturer contact information. The buyer is responsible for all costs associated with warranty work, including shipping and transportation to a service center.