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Frequently Asked Questions
 Q: HOW MUCH IS THE SHIPPING AND HANDLING CHARGE?
  A: Shipping and handling are calculated based on the item weight, size and shipping proximity. Please enter your zip code within the item description to figure shipping costs. Most items ship UPS ground. Extra heavy or oversized items will be shipped truck freight to the nearest freight terminal with residential and lift gate options available.
 Q: WHY IS THERE A RESIDENTIAL CHARGE ON RESIDENTIAL TRUCK FREIGHT DELIVERIES?
  A: The optional $75.00 residential delivery charge includes setup of a delivery appointment, transferring your item to another trailer and driving your item to a residential address. You will be charged the $75.00 fee if your item is delivered to a residental address and the option isn't chosen. You may pick up at the terminal for the listed price.
 Q: WILL THE TRUCK FREIGHT COMPANIES UNLOAD THE ITEM FOR ME?
  A: Truck freight companies that are contracted to deliver your item are only obligated to wheel your item to the back of the trailer. You will need to arrange help to lift and carry your item from the trailer to your home. You may choose the optional lift gate service to arrange a special truck that will safely lower product(s) to the ground for you.
 Q: DO YOU SHIP INTERNATIONALLY?
  A: We do ship to Canada with the following stipulations: Import duties, taxes and charges are not included in the item price or shipping charges. Please check with your customs office to determine these costs prior to purchasing. We are unable to ship bulk Honda Engines to Canada. We are able to ship pre-installed equipment with Honda engines.
 Q: DO YOU COMBINE SHIPPING IF I BUY MORE THAN ONE ITEM?
  A: Yes, please contact us by clicking on the “ask seller question” link within the Ebay listing. Please provide the item model numbers that you are interested in having us combine and your zip code so we can run a quote for you.
 Q: WHEN CAN I EXPECT MY ORDER TO ARRIVE?
  A: Most orders will ship from our warehouse within 1 business day of PayPal payment. Individual transit times vary based on proximity of your zip code and method of shipment. Allow for 1-5 business days for transit time within the United States. Canadian shipments add additional days.
 Q: WHERE IS MY TRACKING NUMBER?
  A: Tracking numbers are automatically e-mailed to the address you have provided ebay. Before contacting us please check your e-mail address ebay has on file. Please check your spam filtered e-mail as automatic shipment notices occasionally get sent there. Also check your personal filter preferences. Again please do not contact us until these are done.
 Q: WHAT IS YOUR RETURN POLICY?
  A: Only new engines without gas or oil added will be eligible for returns. If you have added gas or oil to the engine you may not return the engine. All engine returns must be made within 30 days from the original purchase date. Replacement parts and products other than engines are not eligible for return. An authorized RMA# must be issued for return.
 Q: WHAT IF MY ITEM WAS DAMAGED IN SHIPPING?
  A: For ground shipment items: Please contact us within 24 hours of receiving your order by clicking on the “ask seller question” link within the Ebay listing. For truck shipment items: The shipping company will contact you to set up a delivery appointment. Damage claims must be made at the time the item is delivered with the delivery driver.
 Q: WHAT IS THE WARRANTY ON MY ITEM? WHERE DO I TAKE IT FOR WARRANTY WORK?
  A: Warranty is provided by the manufacturer of the item, not Brand New Engines. Warranties vary in length depending on the individual product and use of that product. Please refer to the ebay listing for warranty info or contact the manufacturer. For warranty work, please contact the manufacturer of the product to find a service center closest to you.
 Q: DO YOU ALLOW CUSTOMERS TO PICK PURCHASED ITEMS UP?
  A: Ebay purchased items are NOT available for pick up.
 Q: WILL THIS ENGINE WORK ON MY MOWER OR POWER EQUIPMENT?
  A: Please send to us the following informamtion: 1. The manufacturer of the unit. 2. The model number. 3. The type or spec number. To help you find these numbers, please contact the manufacturer or copy the following code into your web address bar: http://www.brandnewengines.com/repower.aspx