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General Interest
  

FAQ's

Has much changed for European customers, post Brexit?

We are still dispatching orders to our European customers on a daily basis. The delivery service we use is 'delivered, duty paid', which means that the goods are delivered to you with all VAT and duties prepaid by us, giving you reassurance that the price you see at check out is the price you will pay and there will be no hidden extras or unexpected charges.

Can I return a product?

Yes. If you would like to return a product, just post any unopened items back to us for a full refund.

Can I change my order?

Yes. if you wish to cancel your order or make amendments to your delivery details, please contact us, via 'contact seller' link, on info@bigvits.co.uk or call: +44 (0) 330 2200 819 as soon as possible to ensure we can make these changes before dispatch. We aim to dispatch all orders placed by 2.30pm the same day.

When will my order be dispatched?

We aim to dispatch all orders placed by 2.30pm the same day, our office opening times are Monday-Friday. Any orders placed on a Friday after 2.30pm may not be dispatched until our warehouse reopens on Monday.

Are import duties and VAT included in the price?

For all our UK & European customers, all import duties and VAT are included in the price. The price you see on our website is the price you pay. Custom charges apply to Norway.

Is VAT charged?

VAT is applied to and included in all our prices. The price you see on our website is the price you pay inclusive of VAT. Custom charges apply to Norway.


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